Bilingual Client Care Coordinator

Position: Bilingual Client Care Coordinator at Amplifon
Location: Casselman

Elevate customer care as a Bilingual Client Care Coordinator with Amplifon, a Global Top Employer. This full-time role focuses on intake management, appointment coordination, and supporting clinical screenings.

Full-time with a Monday to Friday schedule, this position is essential for maintaining high-quality service  will manage customer intake, coordinate appointments, and assist hearing care professionals with screenings and hearing aid repairs. Your contributions will directly influence store performance through effective communication and customer engagement.

Key Responsibilities:

• Manage the customer intake process and set appointment expectations

• Coordinate, screen, and confirm appointments both in-person and by phone

• Support Hearing Care Professionals during screenings and repairs

• Monitor inventory and assist with billing inquiries

• Drive store performance through proactive outreach to customers

Requirements:

• High school diploma or equivalent

• 2+ years of administrative experience in a medical setting

• 2+ years in a reception or front desk role

• Bilingual (French/English) is required

• Proficiency in Microsoft Office applications

Bring your bilingual skills and administrative expertise to enhance customer experiences at Amplifon.