Technical Customer Service Representative
Our private sector client, a well-established Ottawa manufacturer of custom precision sheet metal products and assemblies, is seeking a motivated Technical Customer Service Representative. The company serves customers in the telecommunications, high tech, electronics, medical, industrial, defence, transportation and commercial sectors, and has built long-standing relationships on quality, competitive pricing and on-time delivery.
As a key member of the customer service team, you will handle inbound and outbound customer communications, provide quotes, process orders and resolve issues quickly. You will spend your first three months on the production floor learning the culture and building the technical knowledge needed to give customers the best possible experience.
Duties include but are not limited to:
- Act as the single point of contact between the company and its customers
- Manage customer relationships, communicate with customers and ensure issues are resolved promptly
- Prepare quotes based on the material, labour, subcontract work and hardware needed to manufacture customer products
- Host meetings with customers
- Work with manufacturing teams on production issues, quality concerns and delivery delays so customer updates are accurate
- Recommend cost reductions on existing products for customers
- Share feedback on recurring customer issues and suggest continuous improvement ideas
- Ensure compliance with company policies, procedures and industry regulations
The successful candidate will have the following:
- Ability to read and interpret blueprints to prepare quotes
- Ability to manage multiple customers and their demands, and to adjust smoothly to changing customer and company priorities
- Experience working in ERP systems
- Knowledge of General Manufacturing Practices (GMP), quality control and logistics
- Strong skills in the Microsoft Office suite
- Strong command of English, verbal and written
- Fabrication experience in a similar manufacturing environment is considered an asset
- Duration:
Permanent, full-time - Onsite work environment
Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.
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