Customer Service

City Manager's Office Thunder Bay, Ontario

Supervisor, Customer Service , you''ll enjoy:

A competitive salary that reflects your expertise, A matching pension plan to help you build long-term financial security

Comprehensive health, vision, and dental coverage, plus life insurance for peace of mind Generous paid vacation and holidays, with the option to purchase additional leave days when you need more time off Access to a confidential Employee and Family Assistance Program (EFAP) and wellness initiatives to support your overall health

Leadership development and tuition reimbursement programs, so you can continue to grow your skills and careerA culture of recognition and appreciation, with staff events and programs that celebrate your contributions A collaborative and supportive work environment that values innovation, teamwork, accountability, and public service

Full Time

Manager in Customer and Personal Service

1

$92,657.73-$

0

n/a

11/8/2026

n/a

As the Supervisor
- Customer Service , you''ll provide day-to-day operational oversight for Service Thunder Bay across multiple service channels, including front-counter service, telephone support, email, and digital platforms.

Working closely with the Manager, Customer Service, you''ll support a modern, centralized service model by coaching staff, monitoring service delivery, resolving escalated issues, and identifying opportunities to improve processes and enhance the customer experience.

This is an opportunity to combine people leadership, customer service expertise, operational problem-solving, and continuous improvement in a dynamic environment that directly supports residents and community members every day.

Supervisor
- Customer Service:

Diploma in public administration, business administration, communications or a related field Minimum three (3) years of leadership experience in a service delivery or customer experience, preferably in the public sector. Proven experience in managing technology-based service solutions and organizational start-up or transformation projects. Strong understanding of customer service principles, service standards, and performance measurement. Demonstrated commitment to respectful, inclusive, and customer-focused public service delivery.

Strong leadership skills including the ability to give direction, motivate, and recognize others; proven ability to share skills and knowledge with others in a fast-paced service environment. Ability to conceptualize and implement change management strategies Ability to interpret operational data, identify trends, and implement practical service improvements.