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Bilingual Automotive Claims Specialist
Job Description & How to Apply Below
Use automotive diagnostics and customer communication remotely as a bilingual specialist supporting OPENLANE’s arbitration claims in the EST time zone.
As a Bilingual Automotive Technical Specialist, you will investigate claims and assess vehicle condition for fair, evidence-based resolutions. Your work combines hands-on industry experience, technical analysis, conflict resolution, negotiation, and CRM software. You will communicate with customers and teams in English and French.
Key Responsibilities:- Verify vehicle condition data from inspection reports
- Investigate and resolve customer arbitration claims
- Explain technical resolution bases clearly to customers
- Mediate disputes and negotiate repairs or pricing
- Collaborate with inspection and quality control teams
- Bilingual English and French communication skills
- At least two years of hands-on automotive industry experience
- Availability during EST hours, 8:30 AM to 5:00 PM
- Customer service, conflict resolution, and negotiation skills
- CRM software proficiency and basic computer literacy
Bring automotive expertise, bilingual communication, and sound judgment to resolve OPENLANE claims and clarify vehicle condition concerns.
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