Customer Support Specialist
Job in
Ottawa, Ontario, Canada
Listed on 2026-11-01
Listing for:
Boston Scientific Corporation
Full Time
position Listed on 2026-11-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator, Bilingual
Job Description & How to Apply Below
Support healthcare providers as a Customer Support Specialist at Boston Scientific in Ottawa, using order processing and customer service skills. This hybrid role requires office attendance at least three days weekly.
As a one-year contract Customer Support Specialist, you will process customer orders, answer enquiries, and resolve access barriers. The work includes email, phone, order tracking, Microsoft Office, and collaboration with Sales teams. You will anticipate customer needs while representing Boston Scientific values.
Key Responsibilities:- Process orders from customer and Sales team emails
- Respond to calls, enquiries, issues, and complaints
- Transcribe ordering information into tracking applications
- Coordinate cancellations, credits, follow-ups, and escalations
- Complete reports, filing, verifications, training, and recertifications
- Technical or bachelor’s degree in Business Administration or related field
- At least one year of customer service or operations experience
- Proficiency with Microsoft Outlook, Excel, and Word
- Medical device or healthcare experience preferred
- Knowledge of SAP desired
Apply customer service, order processing, and communication skills while supporting Boston Scientific healthcare customers from Ottawa.
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