Get to Know Us:
Upper Ottawa Dental is a trusted dental clinic located in Hamilton, Ontario, dedicated to providing personalized, high-quality dental care to individuals and families. Our experienced team of dental professionals offers comprehensive services — from preventive and restorative dentistry to cosmetic treatments — all delivered in a comfortable, welcoming environment. We pride ourselves on using modern dental technology, maintaining short wait times, and offering flexible appointment options to meet the needs of our patients.
As an active member of the Hamilton community, we’re committed to clinical excellence and creating positive experiences for every patient who walks through our doors.
Schedule:
Monday - Friday: 9:00 am - 5:00 pm
Occasional Saturdays
What Sets Us Apart:
Grow Without Limits:We’llmatch your ambition,curiosityand drive to be your best with award-winning education, hands-on experience, realrecognitionand proven pathways that grow yourexpertiseon your terms
Brilliant Rewards:Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
Build Your Career with Us:Be part of a team that sharesexpertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
Culture & Flexibility:Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth
Please note that this is areplacementjob opening.
Your Role:
Welcome and assist patients upon arrival, creating a warm and positive first impression
Optimize the daily appointment schedule to ensure full utilization with minimal gaps
Effectively manage the recall system and maintain accurate, up-to-date patient records
Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
Complete patient billing following treatment, process payments,submitinsurance claims, and respond to fee inquiries in a professional and positive manner
About You:
Experience with dental software programs is required
Clinical backgroundis considered anasset
Application Information:
Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team;
all requests will be reviewed and addressed on a case-by-case basis.
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