Experience Designer for Customer Transformation

Make your mark at PwC as an Experience Designer focusing on customer transformation strategies. Design innovative experiences that drive loyalty using human-centered design methodologies.

As a Senior Associate, you will work closely with organizations to design and implement customer-centric interfaces and strategies. This position involves extensive research, user journey mapping, and generating insights from customer feedback. You will utilize design thinking and analytical skills to enhance user interactions across various touchpoints and help clients navigate their transformation journeys.

Key Responsibilities:

• Develop and analyze user journeys for enhanced experiences

• Create interactive prototypes aligned with brand standards

• Support customer strategy and service design initiatives

• Conduct usability tests to refine user interfaces

• Collaborate with multidisciplinary teams for design projects

Requirements:

• Experience in user experience and design strategy

• Strong analytical capabilities and familiarity with VoC approaches

• Proficient in Salesforce Experience Cloud and web development standards

• Excellent interpersonal skills for stakeholder management

• Familiarity with compliance standards for accessibility

Drive meaningful customer experiences and innovative solutions in your design work at PwC.
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