Design Studio Coordinator

Role:
Design Studio Coordinator

Location:

Ottawa, Ontario – Hybrid (4 days/week in office)

Company:
Mattamy Homes Canada

Department:
Design Department, Ottawa Division

Employment Type:

Full-Time

Reports to:

Design Studio Manager

When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic, hardworking and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are.

It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting – and we’re making it happen.

The Design Studio Coordinator supports the efficient day-to-day operation of the Design Studio while developing the skills and experience required to take on greater homeowner-facing design responsibilities.

The role will initially focus primarily on coordination, administration, file accuracy and ensuring homeowner appointments and design selections are completed in accordance with construction timelines. Alongside these responsibilities, the employee will complete structured training, support Design Consultants, manage a limited number of assigned homeowner files and provide Design Consultant coverage.

Coordinate Design Studio operations

• Schedule and update homeowner appointments, monitor construction timelines and ensure design files are completed by required deadlines.
• Approve, track and upload completed Design files
• Approve, track and updated late change requests.

• Respond to homeowner questions related to appointments, payments, pricing and the Design Studio process.
• Research and resolve inquiries from Construction, Contracts, Customer Care, Purchasing, suppliers and other business partners.

• Shadow experienced Design Consultants and participate in structured product, process and consultation training.
• Learn to interpret floor plans and architectural drawings and develop knowledge of colour, finishes, products and residential design trends.
• Support homeowners in understanding available options and making selections that reflect their preferences, budget and home design.
• Manage a limited number of homeowner files based on demonstrated readiness.
• Provide Design Consultant vacation and workload coverage once the required training and competency expectations have been met.
• Participate in special projects and process-improvement initiatives.
• Other duties as assigned.

• A post-secondary diploma or degree in Interior Decorating, Interior Design, Business Administration or a related discipline is preferred.
• Two or more years of experience in coordination, administration, customer service, retail design, residential design or a related environment.
• Previous experience supporting homeowners, customers or clients through a detailed decision-making process.
• Strong organizational and time-management skills, with the ability to manage multiple files and deadlines.
• Strong attention to detail and commitment to maintaining accurate documentation.
• Excellent written, verbal and listening skills.
• Confidence communicating with homeowners and presenting information in a clear and engaging manner.
• Strong problem-solving, research and follow-up skills.
• Proficiency with Microsoft Office, particularly Excel; experience with an ERP, customer relationship management system or visualization software is an asset.
• Ability to work independently while contributing positively within a collaborative team.
• Adaptability and composure when managing changing priorities, product issues or homeowner concerns.

• Ability to read floor plans or architectural drawings, or the demonstrated…