Senior Officer of Academic Development and Operations

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**** Posting Reason:
** Replacement of a regular position
** Job Type:
** Employee
* * Anticipated Duration in Months** (for contracts and temporary assignments):

N/A
** Job Family:
** Academic Administration**# of Open Positions:
** 1
* * Faculty/Service - Department:
** Dorra Jemail
** Campus:
** Desmarais Hall
** Union Affiliation:
** SSUO
* * Date Posted (YYYY/MM/DD):
** 2026/02/09
** Applications must be received*
* **** BEFORE**** **(YYYY/MM/DD):
** 2026/02/20
** Hours per week:
** 35
* * Salary Grade:
** SSUO Grade 08
** Salary Range:**$64,865.00 - $81,935.00

About the Telfer School of Management   The Telfer School of Management at the University of Ottawa is located in the heart of Ottawa and is the proud academic home of some 4,300 students,200 faculty members, over 100 staff members, and over 30,000 alumni. At Telfer, everything we do from teaching to research, to policy advice is firmly aligned with helping Canada reach its potential.

We believe that better business practice means a better Canada and that a better Canada means a better world.
** Position Purpose
** Serve as a first point of contact for students by receiving, acknowledging, anticipating and responding to various student requests and by ensuring above average client service in order to attract, retain and maintain the student population rate in all programs of study. Execute administrative tasks, such as evaluating requests, making recommendations, approving certain requests and providing follow-ups with students, colleagues and other faculties.

As an ambassador for the University and the Faculty, attend graduation ceremonies and various events to promote the University of Ottawa and the Faculty’s services.
** In this role, your responsibilities will include:**
* ** Assess student needs:
** Evaluate student needs by analyzing, identifying, interpreting and translating student needs to determine which policies and procedures need to be activated.
* ** Plan interventions:
** Support the planning process for student interventions by providing a diagnosis and recommendations to address student issues.
* ** Execute interventions:
** Assist to the implementation process by providing relevant information to inform the approach for each intervention.
* ** Follow-ups:
** Perform follow-ups for student files to facilitate meeting administrative and academic timelines.
* ** Direct students to the appropriate authority:
** Redirect students to the appropriate services to ensure they receive proper support to help them pursue their studies.
* ** Admissions:
** Analyze student files with conditional acceptance and/or equivalences, so the Academic Development and Student Retention Specialist can follow up with these students. Monitor these files to ensure that administrative and academic deadlines are respected.
* ** Modification to program of study:
** Serve as a first point of contact for students by receiving, acknowledging and taking action on student requests for modification to their selected program of study.
* ** Course selection and registration application process:
** Serve as a first point of contact for students by receiving and acknowledging student requests for course selection and registration. Determine the eligibility of the request. Based on eligibility, approve course selection for first year students and special students and perform the necessary steps to finalize requests.
* ** Academic performance:
** Evaluate files pertaining to academic performance and taking all necessary steps to populate relevant systems.
* ** Retention:
** Identify students in difficulty and students who might potentially experience academic difficulties by analyzing academic performance and other relevant data (ex. absenteeism rates). Share information with colleagues to alert them of potential student intervention opportunities.
* ** Student mobility:
** Serve as a first point of contact for student by receiving and acknowledging student requests pertaining to student mobility (ex. permission letters, agreements, etc.). Determine the students’ eligibility and coordinate the course selection to facilitate the transition to other programs and/or institutions.
* **…