Student Services Lead

Position: Carleton University Student Services Lead
Manage student services as the Senior Student Services Officer at Carleton University, focusing on team leadership and service excellence. This full-time position plays a vital role in ensuring outstanding student support.

In this role, you will administer the daily operations while taking on responsibilities as a Team Leader. Your duties include coordinating work teams, managing conflict, and ensuring compliance with academic regulations. You will also maintain effective communication standards while interacting with students and departments.

Key Responsibilities:

• Administer service delivery to students

• Lead and coordinate service teams effectively

• Manage conflicts and workload distribution

• Advise on university policies and procedures

• Ensure effective communication practices with students

Requirements:

• 4 years post-secondary education completed

• 5 years of progressive, responsible experience

• Strong leadership and organizational capabilities

• Advanced interpersonal and communication skills

• Knowledge of university software systems

Contribute to Carleton University’s commitment to diversity through effective leadership in student service operations.
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