Facilitator Delivery Partner

Salary Range: $71,612.00 To $81,612.00 Annually

Facilitator Delivery Partner

Reports To:

Manager, Facilitator Success

Status:
Full-time, Fixed 1-Year Contract

Location:

Ottawa, ON preferred (Hybrid, twice a week) or Quebec (Remote)

The Mental Health Commission of Canada (MHCC) is a non-profit charity organization created to focus national attention on mental health issues and to work to improve the health and social outcomes of people living with mental illness.

The Commission is seen as a leader nationally and internationally in several areas. Building upon the work done to date, the core mandate, and the unique position of the Commission, and guided by Changing Directions Changing Lives:
The Mental Health Strategy for Canada , the Commission will focus in the areas of substance use, suicide prevention, population-based initiatives, and engagement. This prioritization will enable the Commission to be successful in meeting its mandate, staying focused, and having a measurable impact for those living with mental illness and their families and caregivers.

The Facilitator Delivery Partner is a key member of the Opening Minds team, responsible for supporting a high quality, consistent, and well supported facilitator network. This role spans certification, delivery support, and facilitator experience, ensuring facilitators are equipped, engaged, and aligned with program standards.

The Facilitator Delivery Partner acts as a facilitation Subject Matter Expert with in-depth knowledge of the Opening Minds portfolio, ensuring the integrity, quality, and consistency of facilitator delivery across programs. The role leads certification and quality assurance processes, provides coaching and support to facilitators, and contributes to their ongoing professional development. The role also leads community engagement, mentorship initiatives, and knowledge sharing, while generating insights to inform continuous improvement of programs and the facilitator experience.

1. Training Delivery and Certification Oversight

• Deliver national and international Lead Facilitator Certification Training programs
• Assess and approve candidates for Facilitator Certification Training
• Provide coaching and development plans to provisional facilitators and those requiring additional support
• Lead the maintenance and evolution of course standards, including defining and refining standards, reviewing course evaluations against benchmarks, and ensuring consistent certification outcomes and validation processes
• Lead and inform performance management decisions for Lead Facilitators, including retention and dismissal considerations
• Recruit and develop Associate Facilitators into Lead Facilitators

2. Facilitator Support and Community Engagement

• Provide ongoing coaching and support to facilitators to ensure quality and consistency in delivery
• Foster a strong, inclusive facilitator community through engagement initiatives and communications
• Serve as a key point of contact for facilitator-related inquiries
• Lead and sustain communities of practice for Lead Facilitator

3. Professional Development and Mentorship

• Design and deliver professional development programming aligned with facilitator needs and program goals
• Identify learning gaps and curate relevant tools and resources
• Lead the Facilitator Mentorship Program, including recruitment, matching, and ongoing support
• Monitor outcomes and continuously enhance the program

4. Insights, Feedback and Continuous Improvement

• Collect and analyze feedback to identify trends and inform improvements
• Maintain feedback loops to strengthen the facilitator experience
• Lead and inform enhancements to course content, delivery models, and facilitator tools
• Monitor facilitator activity and provide insights and recommendations to inform leadership decisions

5. Knowledge Sharing and Recognition

• Develop and maintain best practices, tools, and resources
• Enable knowledge sharing through forums, webinars, and communications
• Design and implement recognition initiatives

6. Representation and Contribution to Organizational Priorities

• Represent the program at conferences, workshops, and external engagements
• Participate in meetings and forums as required
• Serve as a Subject Matter Expert and Advisory Group member, contributing to strategic direction, innovation, and evolution of Opening Minds programs
• Drive and contribute to cross functional initiatives and organizational priorities

7. Additional Responsibilities

• Lead and support ongoing development and enhancement of course offerings and modules
• Support organizational onboarding
• Perform other duties as required

• Minimum 5 years of experience in community engagement, adult education, program development, or a related field
• Strong facilitation and communication skills, both in person and virtually, with the ability to engage diverse audiences and influence outcomes
• Bilingualism (English and French) is required, with fluency in both…