Officer, Training Design and Development

Job Requisition : 201779

Business Function: Human Resources

Primary City: Ottawa

Other Location(s): Opportunity for (partial) remote work

Province: Ontario

Employment Type: Temporary - New This is a 18 months term opportunity with the possibility of extension or permanency.

Employment Status: Term

Language Requirement: English Essential

Employee Class and Level: UPCET
01

Working Hours: 37.5 hours per week (Hours of Operation: 8am to 5pm Mon-Fri)

Number of Vacancies: 1

Salary: Min salary $62,234 ($31.80/hr)

Job Closing Date (YYYY-MM-DD):07/14/2026

The Officer, Training Design and Development provides training and development services related to corporate initiatives, business processes and procedures with the goal of increasing overall employee knowledge, performance levels and professional learning standards within Canada Post.

• Conducts training needs analysis for new and existing training programs by assessing knowledge and skills gaps, financial budgets and resources required to support initiatives identified by internal clients/stakeholders. In collaboration with stakeholders and unions, determines appropriate course content to meet these needs, including collective agreement and legislative requirements.
• Designs, develops, or acquires training content to meet results of needs analysis. Ensures that sound instructional design and adult learning concepts are in place through Quality Assurance reviews.
• Confirms design and performance effectiveness of content through pilot training sessions or iterative review/testing of digital content prior to release to employees. Leads the translation of content to meet the Corporation’s Official Languages policy.
• Communicates and collaborates with regional Learning and Development, Change Management, and/or stakeholders/clients to deploy training programs. Prepares trainers, SMEs (subject matter experts), team leads, and peer mentors to deliver instructor-led training through train-the-trainer sessions.
• Works closely with the Learning Management System team to ensure assignment of programs to target audience and subsequent reporting functionality is in place.
• Leads training program evaluation activities, analyses evaluation data and communicates to clients/stakeholders on the achievement of training objectives. Makes recommendations to modify content when indicated through evaluation data.
• Collects data and reports on all project status information, including training activities, budgets, evaluation activities and annual training plans. Creates and manages purchase orders in SAP as required.
• Reviews and provides training impact and risk assessment for business cases and Requests for Proposal (RFP).
• Maintains relationships with professional sources/contacts within and outside the Corporation to keep current on emerging trends and industry standards in training and development.

• A University or college degree/diploma in a related field.

• 1-3 years of related work experience is required.

• Demonstrated experience in the design and development of adult learning programs, including e-learning, may be required for some positions.
• Experience coordinating training projects including eLearning, instructor led and blended development, analysis, delivery, evaluation, leading training events and projects.
• Proficient computer skills and competent with Microsoft Office programs.
• Strong communication, analytical, and customer service skills.
• Travel is required, candidate must be flexible.

• Knowledge:
  Microsoft 365 including:
  PowerPoint, Word, MS Project, Excel, Teams
• Articulate software, specifically Rise
• Video creating software or platforms such as Vyond
• Adult Learning strategies
• Agile training development

• Strong written, analytical, and proofreading skills
• Strong verbal and interpersonal communication skills
• Time management skills

• Readily learn new applications
• Communicate project’s needs, scope and learning objectives clearly and succinctly
• Work with stakeholders and subject matter experts
• Provide direction and expertise to external suppliers when building…