Intermediate Specialist, Academic Success and Mentoring

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Temporary replacement of a regular position Job Type: Employee Anticipated Duration in Months (for contracts and temporary assignments): 11 Job Family:
Student and Campus Support # of Open Positions: 1 Faculty/Service - Department:
Student Affaires, Registrar, Academic Support Campus:
Main Campus Union Affiliation: SSUO Date Posted (YYYY/MM/DD): 2026/08/06 Applications must be received BEFORE (YYYY/MM/DD): 2026/08/17 Hours per week: 35 Salary Grade: SSUO Grade 10 Salary Range: $85,040.00 - $

About Student Affairs:
Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions.

We help them apply and enrol for courses, we oversee 11 residences and an award‑winning Dining Hall, we organize fun events, we provide extensive recreation program opportunities and varsity sports activities, we run an innovative career development and experiential learning program and much more! There’s nothing more rewarding than helping future generations reach their full potential at a world‑class university.

With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do.

Position

Purpose:

Manage and oversee the daily operations of the Academic Writing Assistance Centre (CARTU) and coordinate the services and activities offered to students related to academic writing. Ensure the ongoing development of mentors by designing and implementing training programmes, organizing workshops, and monitoring mentors' progress and performance. Collaborate with faculties and administrative units to develop relevant training content tailored to the needs of mentors across the University, with the goal of maintaining a community of best practices in mentoring.

• Oversee the daily operations of the Centre, including scheduling writing mentors, coordinating student appointments, and managing the physical and technological resources required for service delivery.
• Recruit, select, and train writing mentors to provide academic writing support to students.
• Organize ongoing training sessions to enhance mentors’ writing, coaching, and peer‑support skills.
• Provide one‑on‑one writing support sessions to undergraduate and graduate students across various academic disciplines.
• Assist students in developing their academic writing skills, organising and structuring their assignments, and improving their writing style and clarity.
• Design and implement a range of services for the student community that address needs identified by faculties and administrative units. These services may take various forms, including writing workshops, writing cafés, anti‑procrastination events, and other academic support initiatives.
• Develop and maintain a repository of academic writing resources, including style guides, sample papers, citation and referencing tools, and text‑review software. Provide guidance and support to writing mentors in the effective use of these resources.
• Work closely with the Student Affairs Communications Officer to promote CARTU programmes, services and activities and to ensure effective communication with the student community.

• Bachelor’s degree in a relevant discipline and a minimum of five (5) years of customer service experience, OR a master’s degree in a relevant discipline and a minimum of two (2) years of customer service experience (master’s degree preferred).
• Bilingualism:
  French and English (spoken and written), to be considered for this position, candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.
• Experience in tutoring, mentoring, or…