Senior Trainer, Instructional Design & Training

We are seeking a highly skilled and motivated Senior Trainer, Instructional Design & Training professional to lead the design, development, and delivery of high-quality training programs and enablement materials supporting a major satellite communications program for the Canadian Department of National Defence (DND).

Reporting to the GTM PMO & Business Operations Head
, the successful candidate will have responsibility for the full training deliverable lifecycle, including Business Support Systems (BSS), LEO Mission and Network Operations, and User Terminal (UT) operations and field maintenance training
.

The role requires the ability to translate complex technical and operational concepts into structured, accessible, and effective self-paced and instructor-led training programs. Training materials must meet Canadian accessibility, formatting, and Learning Management System (LMS) requirements.

The ideal candidate will have a proven track record of delivering technical training in complex, regulated, defence, telecommunications, or other mission-critical environments.

• Develop comprehensive training frameworks and development plans for:
  • LEO Mission and Network Operations
  • User Terminal operations and field maintenance
  • Business Support Systems
• Develop training based on agreed mission, system configuration, operational use cases, and scenarios.
• Translate technical system requirements and operational procedures into clear and structured learning objectives and curricula.
• Establish training approaches that support operational readiness and effective knowledge transfer.

• Develop curriculum covering the fundamentals of LEO satellite systems and mission operations.
• Develop training covering portal and API functionality, network monitoring, reporting, and operational workflows.
• Create training for mission planning, routine operations, system control, and operational procedures.
• Develop hands‑on and scenario‑based exercises to support operator proficiency.

• Develop training for User Terminal configuration, components, deployment, and commissioning.
• Create training covering UT operations, stowage, safety procedures, troubleshooting, and field maintenance.
• Develop training for field‑replaceable and field‑swappable components.
• Tailor training programs to each User Terminal type identified for the program.

• Design structured, repeatable, and engaging self‑paced and instructor‑led training programs.
• Develop training materials using formats such as PowerPoint, e‑learning, interactive content, and immersive video
  .
• Ensure training materials can be deployed remotely and installed within the required IT infrastructure and LMS environment.
• Develop instructor guides, student materials, presentations, demonstrations, exercises, assessments, and supporting documentation as required.
• Apply adult learning principles and instructional design best practices throughout the training lifecycle.

• Ensure web‑based and digital training materials comply with applicable Canadian accessibility requirements, including CAN/ASC – EN 301 549:2024
  .
• Develop training materials in English and ensure they meet required accessibility and formatting standards.
• Use CFITES (A-P/PT-006) as a reference for training development where applicable.
• Ensure training content is suitable for deployment within government and defence IT environments.

• Plan and deliver instructor‑led training for operators and Canadian Armed Forces personnel.
• Deliver classroom, hands‑on, and practical training at contractor and DND…