Director, Program Design and Delivery

The Telfer School of Management at the University of Ottawa is located in the heart of Ottawa and is the proud academic home of some 4,300 students, 200 faculty members, over 100 staff members, and over 30,000 alumni. At Telfer, everything we do from teaching to research, to policy advice is firmly aligned with helping Canada reach its potential. We believe that better business practice means a better Canada and that a better Canada means a better world.

Reporting to the Executive Director, the Director, Program Design and Delivery holds a strategic mandate in advancing the quality, performance, innovation, governance, sustainability, and scalability of Telfer Executive Programs' portfolio of executive education, leadership development, and professional learning offerings.

The role provides strategic leadership for the planning, design, development, implementation, evaluation, renewal, and continuous improvement of Telfer Executive Programs' portfolio of open-enrollment and customized programs delivered through a variety of learning modalities.

Key responsibilities include leveraging participant insights, organizational needs assessments, faculty expertise, market intelligence, executive education trends, workforce and leadership development priorities, and evidence-informed learning practices to develop and enhance programs that strengthen leadership capability, organizational effectiveness, and participant outcomes.

The role ensures the consistent application of program development standards, quality assurance frameworks, participant experience principles, evaluation methodologies, and portfolio management practices across all Telfer Executive Programs offerings.

Acting as the principal authority on educational excellence, portfolio quality, faculty engagement, participant experience, and program governance, the Director provides strategic leadership and advice regarding the evolution and performance of the educational portfolio in alignment with the strategic direction established by the Executive Director and Telfer Executive Programs leadership.

• Lead the development and implementation of educational program strategies, educational excellence priorities, quality assurance practices, participant experience initiatives, and program governance frameworks in alignment with TEP strategic direction and organizational objectives.
• Establish and implement standards, methodologies, processes, performance measures, and accountability mechanisms that support the consistent development, delivery, evaluation, and continuous improvement of the executive education portfolio.
• Monitor emerging trends, technologies, methodologies, and best practices in executive education, leadership development, adult learning, coaching, workforce development, and organizational learning, and recommend strategic enhancements to the portfolio.
• Analyze portfolio performance data, participant outcomes, faculty engagement metrics, evaluation findings, operational indicators, market intelligence, and stakeholder feedback to identify opportunities for improvement and provide strategic recommendations to senior leadership.
• Lead initiatives that strengthen educational quality, participant experience, learning impact, operational effectiveness, and long‑term sustainability across the portfolio.

• Lead the management, renewal, maintenance, and continuous improvement of Telfer Executive Programs' portfolio of executive education and professional development offerings.
• Establish and oversee program development processes, portfolio governance practices, quality…