Systems Performance Engineering Associate,Systems Analysis and Support Job Ottawa area,Stittsville Ontario Canada,Engineering

Position: Systems Performance Engineering Associate I, Systems Analysis and Support
Location: Stittsville

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Systems Performance Engineering team ensures the uptime, reliability, and correct operation of complex automated sterilization systems deployed at customer facilities. These systems integrate:

Siemens and Allen‑Bradley PLCs

Conveyor systems, motors, actuators, valves, and safety‑critical devices

Sensors and industrial automation components

Servers running multiple software services, databases, and HMIs

When a system failure occurs, customer operations stop until our team resolves the issue. SPE is the team responsible for diagnosing and resolving issues ranging from PLC/controls automation failures, software‑rooted failures, working with IT partners, and coordinating design engineering teams as necessary, all while and ensuring customers receive timely communication.

This role is ideal for someone who enjoys multi‑disciplinary problem solving, thrives in a critical support environment, and wants exposure to industrial automation, server‑side software, and large‑scale system behavior.

As a Systems Performance Engineer I you will provide frontline technical investigation and resolution of system issues reported by customers through tickets or direct calls. In this role you will focus on:

Troubleshooting failures across software services, databases, HMIs, and system interfaces

Interpreting data from PLCs, field devices, and safety systems

Understanding the interactions between automation hardware and server‑hosted software

Coordinating with internal teams (Controls, Applications, IT, Deployment, to drive issues to resolution

Keeping customers informed throughout the process

Ensuring rapid restoration of system functionality to minimize downtime

In this role you will have a broad technical curiosity and the ability to understand the full system, not just a single component.

This role requires onsite work 5 days per week at our Stittsville, Ontario location.

What You'll do as a Systems Performance Engineering Associate I

Customer-Facing Support & Troubleshooting (Primary Function)

Respond to incidents raised through tickets or calls when customer systems stop functioning

Troubleshoot issues within software services, databases, HMI components, and configuration files

Review PLC values, I/O signals, and automation behavior to identify conflicting conditions or hardware-side root causes

Remotely access customer systems to perform diagnostics, log collection, configuration review, and recovery steps

Engage additional teams (Controls, Software Development, IT, Field Engineering) as needed

Maintain timely, clear communication with customers regarding status, findings, and next steps

Follow issues through to completion and confirm successful recovery of system operations

System Analysis & Diagnostics

Understand interactions between PLC logic, sensors, motors, actuators, and server-side software

Analyze logs, alarms, event timelines, and process values to determine root causes

Identify patterns in recurring issues and escalate improvement opportunities to senior team members

Document findings, incident notes, and resolutions clearly

Operational Excellence

Follow all quality processes, documentation standards, and escalation procedures Participate in continuous improvement of troubleshooting guides, internal knowledgebase, and team tools Support internal testing of configurations or fixes when validating solutions for production systems

The Experience,

Skills and Abilities

Needed

Required:

Associates degree or technical diploma and a minimum of 2 years related experience

Foundational understanding of industrial automation (PLCs, sensors, actuators)

Basic knowledge of Windows servers, software services, databases, and application logs

Strong troubleshooting and analytical skills

Ability to clearly communicate technical concepts to non‑technical customers

Ability to work on‑site in the Stitsville, Ottawa office

Preferred:

Diploma or bachelor’s degree in electrical engineering, computer engineering, software engineering, mechatronics, industrial automation, or…


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Job Posting Language

Systems Performance Engineering Associate , Systems Analysis and Support