Customer Project Manager

Job Description As a Senior Customer Project Manager, you will play a pivotal role in overseeing and guiding complex projects for our valued customers. Your expertise will be instrumental in ensuring the successful delivery of projects across various accounts, including both CSP and Enterprise clients. With a strong technical background and exceptional customer management skills, you will be a key driver in maintaining and enhancing Nokia's reputation for excellence.

• Partner with Sales to build and maintain strong relationships with assigned customers.
• Collaborate with Sales and Business Development to scope and define new opportunities for your customers.
• Act as the primary point of contact for all customer projects and post sales deliverables at every organizational level through regular face to face and/or virtual engagements. Travel may be required at times to customer locations.
• Lead the delivery of complex projects including the end to end design and implementation of turnkey Network Solutions that may incorporate products and software from multiple Business Groups and product portfolios across Nokia. Primary focus for this role will be in IP, Optical and Fixed Access products.
• Lead matrixed internal project teams including Customer Engineering, Product Line Managers, Supply Chain and Service Delivery organizations to ensure projects are delivered within scope, budget, schedule, and quality targets.
• Identify and mitigate potential risks and issues, implementing effective solutions.
• Mentor and develop junior project managers, fostering a culture of continuous improvement.

You have

• A Bachelor's degree in a technical field, such as Engineering, Computer Science, or a related discipline.
• PMP Certification is strongly preferred, or a willingness to obtain it within a specified timeframe.
• Minimum 8 years of experience in project management in Telecommunications, with a proven track record of successful project delivery.
• Excellent customer management skills, with a history of building and maintaining strong client relationships.
• Strong leadership and team management abilities, with a collaborative and supportive approach.
• Proficiency in project management tools and methodologies, including Agile and Waterfall frameworks.
• Excellent communication and presentation skills, with the ability to articulate complex ideas clearly.
• Analytical mindset with problem‑solving skills, able to identify and resolve issues effectively.
• Ability to work independently and manage multiple projects simultaneously.

• Fluency in FRENCH language

Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Learn more about life at Nokia.

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply.

Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role’s requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.

Some of our benefits in Canada:

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D – Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.