DeWalt Service Technician-Part time; M-F

Job Title

DeWalt Service Technician – Part Time (M-F)

Ottawa, Ontario, Canada

Join our dedicated team and play a pivotal role in providing high‑quality repair services for DeWalt, Stanley, Black & Decker, and Bostitch tools. Reporting to the Branch Manager, you will handle estimations, work order processing, customer support, inventory management, and day‑to‑day branch operations.

We Don’t Just Build The World, We Build Innovative Technology Too.

• Estimation and completion of repairs, including proper identification of SKUs and parts needed
• Processing of service work orders, logging, tracking, and follow‑up
• Provide over‑the‑counter repairs for Black & Decker, DEWALT, Stanley and Bostitch tools
• Provide technical assistance to distributors, end users and staff
• Process customer requirements, parts and accessories through a POS terminal and internal computer network (SAP/MGV)
• Provide parts identification, product application, product information to customers by phone, counter, mail and fax
• Verify and administer warranties on products through date codes, parts condition identification
• Inventory control – ordering of parts and product SKUs to maintain service levels at established inventory turns
• Ensure courteous, knowledgeable, and efficient service to all customers to maximize 100 % customer satisfaction
• Coordinate and follow up with customer parts and tool orders
• Make day‑by‑day operational decisions, and coordinate all processes such as cash controls, returns, warranties, paper routines to comply with internal audit standards
• General service branch opening and closing responsibilities, including cash registers and computers
• Assist with shipping and receiving within the Branch and other duties

• Graduate of a community college or trade school preferred
• Compressor repair experience on equipment is an asset
• Experience in a service environment is a must, preferably with power tool repair experience
• Effective communication and sales skills, and experience working directly with the public
• Strong organizational skills and ability to complete tasks in tight time frames
• Knowledge of cash registers and computers, especially Microsoft Office, is an asset

• A utility role with independence
• Opportunity for career advancement with a Fortune 200 company
• Company perks including Goodlife Fitness discounts, employee product purchase, and many more
• Competitive salary plus country‑specific entitlements and benefits
• Access to learning resources such as Lean Academy and online university certifications
• Participation in volunteerism, giving back, and sustainable business practices
• Inclusive and diverse work culture with respect and celebration of differences

Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences, and needs of employees and our communities. We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive organization.

Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBD’s priorities, goals and principles of equity and inclusivity. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check.