DeWalt Service Technician-Part time; M-F

Position: DeWalt Service Technician-Part time (M-F)
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DeWalt Service Technician-Part time (M-F) page is loaded## DeWalt Service Technician-Part time (M-F) locations:
Ottawa, Ontario, Canada time type:
Part time posted on:
Posted Todayjob requisition :
REQ
- *** The What
*** As a
** DEWALT Tool Repair Technician,
** you will be part of a dedicated team based in
** Ottawa, Ontario
** and reporting to the Branch Manager.
*** The Why
*** At Stanley Black & Decker Canada we are proud to be awarded the following honours;
Canada's Top Employers For Young People (2020, 2021 & 2022), Greater Toronto's Top Employers (2020, 2021 & 2022) and Canada’s Best Diverse Employers (2020, 2021 & 2022).
*** What you will get to do
*** As part of the DEWALT Factory Service Store you will be apart of a very important team as a DEWALT Factory Service Repair Technician. You will get to:
* Estimation and completion of repairs, including proper identification of SKU’s and parts needed
* Processing of service work orders, logging, tracking, follow-up.
* Provide over the counter repairs for Black & Decker, DEWALT, Stanley and Bostitch tools.
* Provide technical assistance to distributors/end users/staff
* Process customer requirements, parts, accessories, product through POS terminal and internal computer network (SAP/MGV)
* Provide parts identification, product application, product information to customers by phone, counter, mail, and fax
* Verify and administer warranty on products through date codes, parts condition identification
* Inventory control - ordering of parts and product SKUs to maintain service levels at established inventory turns
* Ensure courteous, knowledgeable, and efficient service to all customers to maximize 100% customer satisfaction.
* Coordinate and follow up with customer parts and tool orders
* Make day-by-day operational decisions, and co-ordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards.
* General service branch opening and closing responsibilities including cash registers and computers
* Assist with shipping and receiving within the Branch and other duties
*** Who You are
**** Graduate of a community college or trade school preferred
* Compressor repair experience on equipment an asset
* Experience in a service environment a must, preferably with power tool repair experience
* Effective communication and sales skills, and experience in working directly with the public
* Strong organizational skills, and ability to complete tasks in tight time frames
* Knowledge of cash registers and computers, especially Microsoft Office, an asset
*** What you get
**** A utility role with independence
* Opportunity for career advancement with a fortune 200 company
* Company Perks including:
Goodlife Fitness discounts, Employee product purchase, and many more!
* Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences and needs of employees and our communities. We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive organization.

Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBD’s priorities, goals and principles of equity and inclusivity. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check.
**** We Don’t Just Build The World, We Build Innovative Technology Too.
*** Joining the Stanley…