Table Games Floor Supervisor - Table Games Operations

Overview

Our team members are the key to our company’s success. Their health and well-being, as well as that of their families, are very important to us. We offer a comprehensive benefits package that helps team members stay healthy, plan for their future, and maintain a healthy work-life balance. Benefits may vary with employment status. To see the full list of team member benefits, please visit our career site:

Job Description — As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada’s capital city. Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you’ll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa?

Company: Hard Rock Ottawa Hotel & Casino

Location: Ottawa, Ontario

Job Type: Full Time Permanent

Is this a current vacancy? Yes, this is an existing open position.

Compensation: CAD $ /Yr.

• Supervise and coach a team of Dealers within the assigned section, ensuring adherence to all policies and procedures set by management.
• Provide both positive and corrective feedback to improve Dealer performance.
• Consult with the Pit Manager to monitor and adjust table limits with respect to gaming volume.
• Utilize the player rating system to record wagers and transactions efficiently and in a timely manner.
• Monitor and manage Dealer bankrolls through approval of transactions and the use of fills and credits.
• Execute card changes and monitor the condition of all gaming equipment within the assigned section.
• Monitor all gaming activity within the section with emphasis on game protection.
• Handle casino guests’ needs, complaints, and disputes related to Table Games and the property in a timely, professional manner.
• Be knowledgeable of all department policies and procedures, including game-specific procedures and standard operating procedures for live table games and the general property.
• Comply with all departmental and company policies, including business ethics guidelines and regulatory requirements.
• Offer an exciting, memorable, and premium guest experience to achieve high levels of customer satisfaction and return play.
• Treat fellow team members with kindness and respect and maintain a positive workplace attitude to promote morale and a positive work environment.
• Maintain a safe, professional, friendly work environment conducive to productivity and performance.
• Support the company’s culture and team philosophy throughout the property.
• Demonstrate patience and calm in a fast-paced gaming environment and resolve guest issues with kindness and empathy.
• Ensure confidentiality and protection of each guest’s personal information, including playing habits, jackpots, rewards, credit lines, and win/loss results.
• Maintain confidentiality of all company proprietary information, including business processes, customer lists, and marketing plans.
• Act as a role model and represent Hard Rock positively to all team members.
• Promote positive public relations and create an entertaining and enjoyable atmosphere for all.
• Be available to work all assigned shifts, including evenings, weekends, and holidays.
• Other duties as assigned.
• Live the Brand.

• Successfully complete an interview, outlining all gaming experience.
• Demonstrate proficiency in the games where experience is indicated.
• Possess exceptional guest service skills, including a positive demeanor and a calm, steady temperament.
• Demonstrate and maintain strong ethical standards at all times.
• Have knowledge of Hard Rock Casino’s compliance and regulations, as well as all Table Games policies & procedures.

• High school diploma or equivalent; combination of education and work experience.
• One (1) year of experience as a Table Games Dual Rate Supervisor or above.
• Two (2) years of experience in Table Games as a Dealer and/or Floor Supervisor, with ability to deal Blackjack, various Novelty games, and two additional core games (e.g., Craps, Baccarat or Roulette).
• Ability to…