Loyalty Rewards Representative - Hard Rock Casino

Join Hard Rock Ottawa as a Players Club Representative, enhancing the guest experience through loyalty program engagement. This full-time position calls for proactive customer interaction on the gaming floor.

You'll be the face of the Unity Loyalty Rewards program, enrolling guests, addressing inquiries, and managing promotions. Your daily tasks will include data entry, ensuring the accessibility of supplies, and facilitating player redemptions. Maintaining confidentiality and a friendly service-oriented approach is crucial in this role.

Key Responsibilities:

• Enroll guests into the loyalty rewards program

• Assist with player transactions and redemptions

• Maintain promotional kiosks and supplies

• Greet guests and address concerns on the gaming floor

• Represent the casino at events as needed

Requirements:

• High School Diploma required

• Demonstrated guest service experience necessary

• Flexibility to work nights, weekends, and holidays

• Strong English communication skills

• Ability to handle physical demands of the role

Your contributions will directly enhance guests' loyalty experiences and satisfaction.
#J-18808-Ljbffr