Box Office Supervisor - HISTORY

## Box Office Supervisor - HISTORY, Ottawa Apply locations:
Ottawa, ON, CAtime type:
Part time posted on:
Posted Todayjob requisition :
JR-90744

Job Summary:

** Who are we?
** Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

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** Who are you?
** Passionate and motivated.  Driven, with an entrepreneurial spirit.  Resourceful, innovative, forward thinking, and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
*
* The Role:

** You will have the opportunity to be part of a very special team for Live Nation’s newest Canadian venue, HISTORY Ottawa. A state-of-the-art venue with a capacity of up to 2000 hosting over 180 concerts and private events annually. If you are ready to be a part of Ottawa’s most memorable and historic shows, this role might be for you!
** Responsibilities:
*** Organize/Manage daily & nightly Box Office operations (Will Call, Guest Lists, Ticket Sales, Ticket Scanning, etc.).
* Assist and support Box Office staff in any of their job functions as needed.
* Participate in on-going training for all Box Office staff, including new hires.
* Work with Premium Seat Sales/VIP team on upsells, inventory management and any other tasks as they arise.
* Assist with pricing initiatives such as Platinum, Flex Pricing, and Special Ticket Offers when applicable.
* Work with Venue Operations/Guest Services on ADA tickets, relocating, or troubleshooting needs as they arise.
* Assist Senior Operations Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales.
* Generate end-of-night reports for show settlement.
* Create, modify and maintain inventories for all ticketed events in a secure ticketing environment.
* Monitor and maintain functionality of all ticketing computers (software and hardware).
* Help set staff development, performance goals & monitor progress.
* Assist Senior Operations Manager with recruiting and hiring new staff.
* Support disciplinary processes, including performance management, formal corrective actions, and terminations where necessary.
* Communicate venue policies and provide exceptional service to customers, both in person and by phone.
* Resolve customer concerns and complaints and escalate to Venue Senior Management as needed.
* Process in-house ticketing requests and in-person ticket sales.
* Ensure positive and creative team environment within the department.
* Facilitate open communication with the Venue Management team, staff and all other venue departments.
* Must be able to work evenings, weekends and holidays as required.
** Qualifications**:
* A foundation and understanding of event ticketing.
* Experience with Box Office & Ticketmaster systems (TM1, TMWin, Archtics) a strong asset.
* Experience managing a POS system.
* Former leadership and customer service experience is an asset.
* Excellent communication skills in English (verbal and written). Proficiency in French is considered a strong asset.
* Understanding of basic computer functions and experience with MS Office (Word, Excel and Outlook).
* General office experience preferred but not required.
* Motivated, proactive self-starter who is organized and detail-oriented, with the ability to work effectively under pressure.
* Ability to remain calm and professional when handling challenging guest interactions, with a focus on effective de-escalation.
* Able to work effectively in loud, high-energy environments.
* A passion for live…