Floor Supervisor Table Games at Hard Rock

Position: Floor Supervisor for Table Games at Hard Rock
Elevate guest experiences as a Table Games Floor Supervisor at Hard Rock Ottawa Hotel & Casino. Supervise Dealers, manage gaming activities, and ensure a vibrant atmosphere in this full-time role.

As a Table Games Floor Supervisor, you'll lead a team of Dealers in Ottawa, Ontario. This permanent position demands strong guest service skills, compliance knowledge, and a focus on game protection. Engage in an exciting gaming environment while fostering teamwork and ensuring adherence to policies and procedures.

Key Responsibilities:

• Supervise and coach Dealers for optimal performance

• Monitor table limits based on gaming volume

• Record transactions accurately using the player rating system

• Handle guest complaints professionally and promptly

• Ensure compliance with gaming regulations and company policies

Requirements:

• One year as a Table Games Dual Rate Supervisor

• Two years as a Dealer or Floor Supervisor

• Knowledge of games like Blackjack and Craps

• Excellent communication and guest service skills

• Ability to obtain Category 2 Gaming Assistant registration

Drive customer satisfaction and maintain a premium gaming experience at Hard Rock Ottawa.
#J-18808-Ljbffr