Box Office Representative - Entertainment Operations

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:

Description:

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Company:
Hard Rock Ottawa Hotel & Casino

Location:

Ottawa, Ontario Job Type: On Call Permanent Is this a current vacancy? Yes, this is an existing open position.

Compensation: CAD $ 20/Hr.Responsibilities:

Creates an atmosphere that induces guests to make Hard Rock Ottawa their choice for gaming entertainment; responsible for actively communicating and selling Hard Rock Live shows while providing superior guest service.

Assist the Box Office Supervisor with walk-up sales, incoming calls and other forms of communication pertaining to the Box Office.ins seating diagram for Hard Rock Live.

Maintains accountability of a $500 bank drawer, balances bank at end of shift.

Obtains required approval and acceptance of various forms of payment (credit card, debit cards, etc.)Issues cash and comp concert tickets and VIP credentials.

Helps with inventory control of ticketed shows.

May distribute promotional coupons and gifts.

Attend and participate in meetings, completing follow-up as assigned.

Attend and participate in off property functions and events as assigned.

Perform work regularly and predictably.

Other duties as assigned.

Education/ Requirements :(Related education and experience may be interchangeable on a year for year basis)
One (1) to two (2) years of previous cashiering and/or ticketing experience preferred. This knowledge and these abilities are typically acquired through two months of on-the-job training; or through related customer service work experience.

Knowledge of:

Computer literacy with good oral and written English communication skills required.

Excellent phone etiquette and guest relations skills are also required.

Multi-lingual skills preferred.

Understanding of and experience in ticketing.

Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.

Pertinent federal, provincial , and local laws, codes, and regulations.

Cash handling, marketing and sales techniques.

Experience with TM1 Sales and TM Host System preferred.

Ability to:

Ability to use Ticketmaster TM1 Sales (or current ticketing system) in order to read and understand ticket availability, manifests and show information.

Ability to learn Ticketmaster Host System. Previous experience preferred.

Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.

Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.

Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.

Communicate clearly and concisely, both orally and in writing.

Use all required equipment in an effective and efficient manner.

Establish and maintain effective working relationships with those contacted in the course of  flexible to work varying shifts and time schedules as needed.

Ability to communicate effectively with external contacts and all levels of team members.

Review and comprehend all necessary  flexible to work varying shifts and time schedules as needed and mutually agreed upon.

This position spends time on the casino floor, and is subject to varying levels of crowds, noise, and smoke, the severity of which depends upon guest volume.

Perform effectively in a fast-paced environment.

Interface professionally with business contacts and customers.

Obtain and maintain all licenses / certifications per Federal, State and Gaming regulations.

To move throughout the business (standing, walking, kneeling, bending) for extended periods of time.

To express or exchange ideas verbally and perceive sound by ear and obtain impressions through the eyes.

Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.

To tolerate exposure to heat, cold, chemicals, and loud/noisy/smokey environment.

Physical Demands:

Ability to stand and sit for…