Players Club Representative at Hard Rock Montreal
Job in
Ottawa, Ontario, Canada
Listed on 2026-06-18
Listing for:
Hard Rock Hotel Cancun
Full Time
position Listed on 2026-06-18
Job specializations:
-
Entertainment & Gaming
Customer Service Rep, Casino, Gaming Manager, Online Gaming / Sports Betting
Job Description & How to Apply Below
Become a pivotal part of the Players Club team at Hard Rock Hotel & Casino Ottawa. This full-time role involves engaging with guests, managing loyalty program enrollments, and enhancing player experiences.
As a Players Club Representative, you will act as an ambassador for the Unity Loyalty Rewards program. Your responsibilities will include enrolling guests, responding to questions, and assisting with player development. The role also involves monitoring promotional kiosks, managing transactions, and representing the casino during off-site promotions.
Key Responsibilities- Enroll and assist guests in the loyalty program
- Enter player data accurately into SG-CMP system
- Maintain a clean and organized work environment
- Address guest inquiries and complaints
- Represent the casino at promotional events
- High School Diploma or equivalent required
- Guest service experience preferred
- Availability for flexible schedule, including nights and weekends
- Effective communication skills in English
- Ability to lift up to 50 pounds
This role is essential for enhancing guest experiences and managing valuable loyalty interactions.
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