Players Club Representative at Hard Rock Montreal

Become a pivotal part of the Players Club team at Hard Rock Hotel & Casino Ottawa. This full-time role involves engaging with guests, managing loyalty program enrollments, and enhancing player experiences.

As a Players Club Representative, you will act as an ambassador for the Unity Loyalty Rewards program. Your responsibilities will include enrolling guests, responding to questions, and assisting with player development. The role also involves monitoring promotional kiosks, managing transactions, and representing the casino during off-site promotions.

• Enroll and assist guests in the loyalty program
• Enter player data accurately into SG-CMP system
• Maintain a clean and organized work environment
• Address guest inquiries and complaints
• Represent the casino at promotional events

• High School Diploma or equivalent required
• Guest service experience preferred
• Availability for flexible schedule, including nights and weekends
• Effective communication skills in English
• Ability to lift up to 50 pounds

This role is essential for enhancing guest experiences and managing valuable loyalty interactions.