Ticket Operations Supervisor at Hard Rock

Elevate your career as a Ticket Operations Supervisor with Hard Rock Hotel & Casino in Ottawa. This part-time role focuses on guest relations, event management, and team leadership.

Hard Rock Hotel & Casino Ottawa is looking for a part-time Supervisor to oversee daily box office operations. In this role, you will enhance guest experiences while managing ticket sales, coordinating events through Ticketmaster, and assisting in building promotions to boost revenue. You will train staff and ensure smooth operations that align with the brand's entertainment vision.

Key Responsibilities:

• Supervise daily operations of the Hard Rock Live Box Office

• Assist in building concerts and events through Ticketmaster

• Manage ticket sales reconciliation and reports

• Process internal and external ticket orders

• Coordinate ticket printing for promotional events

Requirements:

• High School Diploma and 2-3 years supervisory experience

• Proficient in Ticketmaster and Microsoft Office

• Experience in guest relations and training

• Ability to maintain all required licenses

• Flexible availability, including weekends and holidays

Become an integral part of the Hard Rock experience by ensuring exceptional guest service and smooth ticket operations.
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