Supervisor, Ticket Operations

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada’s capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock ’n’ roll flair. The moment you step inside, you’ll be transported into a world of music, memorabilia and non‑stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Company: Hard Rock Ottawa Hotel & Casino

Location: Ottawa, Ontario

Job Type: Part Time Permanent

Is this a current vacancy? Yes, this is an existing open position.

Compensation: CAD $

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that encourages guests to make Hard Rock Casino their choice for gaming and entertainment; responsible for actively building and retaining guest relations and acts as a mentor for team members to provide superior guest service.
• Supervise the daily operations of the Hard Rock Live Box Office.
• Assistin building concerts and other events in the Ticketmaster system.
• Assisting in creating promotions that will boost Box Office revenue.
• Manages reconciliation of sales/deposits and prepares corresponding reconciliation reports.
• Process internal and external ticket orders.
• Coordinates ticket printing for Casino Marketing Player Development, advertising, and promotional tickets.
• Communicate ticketing information regularly andassistother departments withsame.
• Resolve customer serviceissuesas necessary.
• Maintain accurate Box Office accounting records and archives.
• Develop department staff knowledge and skills through education, training, coaching, corrective counseling, etc.
• Ensure appropriate staffing levels to best manage labor costs whilemaintainingoutstanding guest service.
• Monitors the performance of department direct reports and team members.
• Ensures only the most qualified candidates are selected for open positions.
• Monitor and order office andticketingsupplies for department.
• Supervises daily ticket sales and will call operations.
• Responsible forsubmittingstaff time and attendance reports.
• Coordinating with different property departments on behalf of Box Office or Live.
• Assists with department administration such as event pro forms, contracts, billing, and general business administration as needed
• Performance of other duties assigned by Director of Entertainment or Live Management.
• Performance of other duties assigned by VP of Marketing or Property President.

• High School Diploma or equivalent required and 2-3 years Box Office/Supervisory experience, preferably in the entertainment field.
• Ticketmaster Host, TM1, & Presence experience strongly preferred.
• Working knowledge of Microsoft Office applications (Outlook, Word, Excel, etc.).
• Must be able to create,manipulate and update Excel spreadsheets.
• Experience in training and guest relations is essential.

• Must obtain and maintain all licenses / certifications per Federal, Provincial and Gaming/Lottery regulations.
• Must successfully pass background check.
• Must be twenty-one (19) years of age.
• Follow all policies for company cell phone usage.
• Must be able to work holidays and weekends, as well as flexible shifts.
• Must be available to work 80 - 100 shows a year and office hours/meetings/conference calls, as needed.

• Communicate effectively with external contacts and all levels of team members.
• Use all required equipment in an effective and efficient manner.
• Work with various computer applications and…