Hard Rock Supervisor, Player Services

Manage player services and elevate customer experiences as a Supervisor at Hard Rock Ottawa Hotel & Casino. Drive team success through effective supervision and engagement initiatives.

This full-time permanent position under the Customer Service Manager requires overseeing Customer Relations staff in a high-energy environment. You will ensure compliance with AGCO regulations, maintain safety standards, and lead site promotions. Your strong organizational skills will be key in balancing operational demands with employee development.

Key Responsibilities:

• Direct shift work for Customer Relations staff

• Deliver outstanding service on the gaming floor

• Ensure adherence to AGCO regulations

• Promote a safe and efficient work atmosphere

• Manage hiring, training, and performance reviews

Requirements:

• Diploma in Marketing or Business discipline

• Minimum two years' experience in public relations

• At least one year of supervisory experience

• Competent in MS Office Suite

• Capability to register as a Category 1 Gaming Assistant

Utilize your leadership and communication skills to contribute significantly to Hard Rock Ottawa's customer relations.
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