Sales Supervisor - HISTORY

Job Summary

Live Nation Entertainment is the world’s leading live entertainment company, comprising the global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.

Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world, promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. Live Nation Media & Sponsorship creates strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

Passionate and motivated, driven with an entrepreneurial spirit, resourceful, innovative, forward thinking, and committed. If this sounds like you, read on.

You will be part of a very special team for Live Nation’s newest Canadian venue, HISTORY Ottawa—a state‑of‑the‑art venue with a capacity of up to 2000 that hosts over 180 concerts and private events annually. This role reports directly to HISTORY’s Senior Operations Manager and oversees the premium sales team. Responsibilities include managing a team of 10 staff, developing engaging sales and marketing incentives and strategies, and learning and operating Seven Rooms, Square, and Archtics systems to maximize efficiency and profitability.

The role also oversees guest and employee satisfaction, ensuring operational standards are maintained while exceeding departmental goals within Live Nation and MLSE.

• Responsible for training all non‑Food & Beverage show premium positions to service the VIP lounge and Premium Seat locations.
• Works with the Senior Operations Manager in conjunction with MLSE to help market and sell premium seats and experiences.
• Leads and manages team to execute nightly operations in the premium space.
• Schedules and assigns tasks and positions on event days.
• Participates in pre‑shift premium operations meetings with the PSS team, Operations Supervisor & F&B Manager.
• Conducts all pre‑shift meetings and assignments within the PSS team.
• Acts as main liaison between PSS and operations teams.
• Assists in set‑up, organization, and cleaning of box seating, VIP lounge, VIP entrance, and concierge stands.
• Reviews box seat inventory and updates sold map prior to the show, communicating properly to the team.
• Maintains integrity of the PSS program and ensures the Premium team maintains open lines of communication to identify and rectify problems in real time.
• Manages the VIP Premium lounge as point of contact for vendors, entertainment, etc.
• Monitors all Premium locations throughout the evening, including controlling capacity in these spaces.
• Directs VIP hosts to greet box seat guests after arrival and follow‑up throughout the evening.
• Works with the Box Office Manager on ticket issues throughout the show.
• Assists the VIP service team, as needed, with closing open tabs at night’s end.
• Assists Security with challenging VIP clients and tables.
• Attends meetings as required with the Senior Operations Manager and F&B Manager.
• Works collaboratively with other departments to maximize operational efficiency while delivering a once‑in‑a‑lifetime experience to all client‑based fans.
• Elevates the client experience.
• Accomplishes additional tasks as assigned by management.

• Must have 3+ years’ experience in hospitality with a proven track record of leading a professional, efficient, high‑quality, service‑oriented operation in a fast‑paced and demanding environment.
• Must have excellent interpersonal and relationship‑building skills.
• Must have supervisory, coaching, and staff‑development experience.
• Must have a strong business aptitude.
• Must be Smart Serve Certified and at least 19 years of age or older.
• Experience using point‑of‑sale and inventory systems;
  Square, Sevenrooms, and Archtics are assets but not required.
• Have an incredible ability to thrive in a fast‑paced and high‑volume environment while maintaining first‑class hospitality.
• Strong communication skills, including listening skills and the ability to communicate with…