Box Office Representative - Entertainment Operations

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site:

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada’s capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock ‘n’ roll flair. The moment you step inside, you’ll be transported into a world of music, memorabilia and non‑stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Hard Rock Ottawa Hotel & Casino

Ottawa, Ontario

On Call Permanent

CAD $20/Hr.

• Creates an atmosphere that induces guests to make Hard Rock Ottawa their choice for gaming entertainment; responsible for actively communicating and selling Hard Rock Live shows while providing superior guest service.
• Assist the Box Office Supervisor with walk‑up sales, incoming calls and other forms of communication pertaining to the Box Office.
• Ins seating diagram for Hard Rock Live.
• Maintains accountability of a $500 bank drawer, balances bank at end of shift.
• Obtains required approval and acceptance of various forms of payment (credit card, debit cards, etc.)
• Issues cash and comp concert tickets and VIP credentials.
• Helps with inventory control of ticketed shows.
• May distribute promotional coupons and gifts.
• Attend and participate in meetings, completing follow‑up as assigned.
• Attend and participate in off‑property functions and events as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

(Related education and experience may be interchangeable on a year for year basis)

One (1) to two (2) years of previous cashiering and/or ticketing experience preferred. This knowledge and these abilities are typically acquired through two months of on‑the‑job training, or through related customer service work experience.

• Computer literacy with good oral and written English communication skills required.
• Excellent phone etiquette and guest relations skills are also required.
• Multi‑lingual skills preferred.
• Understanding of and experience in ticketing.
• Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
• Pertinent federal, provincial, and local laws, codes, and regulations.
• Cash handling, marketing and sales techniques.
• Experience with TM1 Sales and TM Host System preferred.

• Use Ticketmaster TM1 Sales (or current ticketing system) in order to read and understand ticket availability, manifests and show information.
• Learn Ticketmaster Host System. Previous experience preferred.
• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Use all required equipment in an effective and efficient manner.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with external contacts and all levels of team members.
• Review and comprehend all necessary documentation.
• Be flexible to work varying shifts and time schedules as needed and mutually agreed upon.
• This position spends time on the…