Supervisor of Customer Relations

Position: Supervisor of Customer Relations - Full Time
Join Hard Rock Hotel & Casino Ottawa as a full-time Customer Relations Supervisor. Oversee player services and ensure compliance while leading a vibrant team.

Reporting to the Customer Service Manager, this role requires you to plan and supervise daily activities in the player services department. Your leadership will shine as you ensure service excellence on the gaming floor and manage team dynamics effectively. Strong organizational skills will assist in executing promotional efforts.

Key Responsibilities:

• Lead Customer Relations staff throughout each shift

• Maintain high service standards on the gaming floor

• Adhere to AGCO regulations and compliance

• Manage staff hiring, training, and performance

• Work with management to organize site promotions

Requirements:

• Diploma in Marketing or related discipline

• At least two years in events coordination

• Supervisory experience of one year or more

• Proficient in MS Office software

• Must register as a Gaming Assistant with AGCO

Make a significant impact on customer satisfaction and service quality at Hard Rock Hotel & Casino in Ottawa.
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