Loyalty Program Representative at Hard Rock

Become an essential part of Hard Rock Ottawa Hotel & Casino as a Part Time Players Club Representative. Focus on loyalty program enrollment and enhancing guest interactions.

This role is crucial for maintaining customer satisfaction as a key player within the casino's loyalty program. You will manage member enrollments, educate guests about rewards, and assist with point redemptions. Your success will be based on building rapport with guests and promoting participation in the program, vital for player retention.

Key Responsibilities:

• Enroll guests into Rock Star Rewards

• Emboss and deliver player cards

• Address member inquiries regarding rewards

• Enter and maintain player information accurately

• Greet guests on the gaming floor and events

Requirements:

• High School Diploma or equivalent

• Guest service background preferred

• Must be flexible with scheduling

• Strong English communication skills

• Ability to handle physical demands of the job

Join the Hard Rock team and contribute to a memorable gaming atmosphere for all guests!
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