Dual Rate Manager at Hard Rock

Become a key leader at Hard Rock Ottawa Hotel & Casino as a Dual Rate Shift Manager. This full-time position focuses on operational excellence in Table Games while prioritizing guest satisfaction.

As the Dual Rate Shift Manager, you will manage both the Pit Manager and Shift Manager responsibilities. From overseeing gaming staff to ensuring compliance and guest services, your leadership will shape the gaming experience. This role demands a keen eye for operational detail and the ability to motivate a diverse team in a high-energy environment.

Key Responsibilities:

• Ensure efficient operation of Table Games during shifts

• Supervise performance and attendance of team members

• Monitor customer satisfaction and resolve disputes

• Adjust gaming strategies based on observed performance

• Advocate for responsible gaming practices

Requirements:

• Two years of experience as a Table Games Pit Manager

• Five years' experience in various gaming roles

• Proven guest service and communication skills

• Must achieve registration with the Gaming Commission

• Relevant educational background or experience

Lead the team to extraordinary service levels and operational success at Hard Rock Ottawa.