Bilingual Senior Officer, Operations

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Travel Requirement:Limited

Language Skill Levels (Read/Write/Speak):CBC

Security Requirement: Reliability Status

Salary:Our salaries generally range from $73555.31to $91944.14and are based on qualifications and experience.

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust
, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

We've got the purpose, the people and the perks you need for a fulfilling career. Here's the comprehensive and generous benefits you get when you're a permanent employee:

• Annual Paid vacation.
• Annual individual performance incentive.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

Join the Multi-Unit Insurance Servicing (MUIS) team, in the Bilingual Senior Officer, Operations position.
The MUIS team supports Approved Lenders throughout the life of insured multi-unit mortgage loans by administering servicing requests, covenant changes, borrower structure updates, and other post-funding matters. In this role, you will review and analyze servicing requests, assess risk, provide recommendations, and work closely with lenders and internal partners to ensure timely and consistent service delivery.
This position offers an opportunity to develop expertise in mortgage loan insurance servicing while contributing to CMHC's commitment to supporting a stable and sustainable housing system.

• Review, analyze and process servicing requests related to insured multi-unit mortgage loans, identify risks and issues, and provide recommendations in accordance with CMHC policies and insurance requirements.
• Analyze borrower, property, and financial information to support recommendations and decision-making.
• Communicate with lenders to obtain additional information, clarify requirements, and provide guidance on servicing processes.
• Prepare recommendations and elevate more complex issues to management, as required.
• Maintain accurate documentation and records to support decisions and ensure file completeness.
• Respond to lender inquiries in a professional, timely, and client-focused manner.
• Collaborate with colleagues and business partners to support the delivery of consistent and efficient service.
• Identify opportunities to improve processes and contribute to team initiatives.

• An undergraduate degree in commerce, business administration, finance, real estate, property management, or a related field. An equivalent combination of education, training, and relevant experience will also be considered.
• A minimum of three years of experience in multi-unit servicing, underwriting, or administration. An equivalent combination of education, training, and relevant