Senior Customer Experience Associate
Job Description & How to Apply Below
Customer service and digital banking expertise define this part-time Senior Customer Experience Associate role with Scotiabank in Rockland, Ontario.
As a senior member of Scotiabank’s Canadian Banking Branch network, you will support customers throughout their banking journey. You will build relationships, uncover needs, explain concepts clearly, and provide financial advice. The role also involves simple sales, proactive marketing calls, and digital banking demonstrations.
Key Responsibilities:- Lead the lobby and appropriately triage or assist customers
- Identify simple sales opportunities and contribute to branch targets
- Open day-to-day accounts and fulfill pre-approved credit opportunities
- Process GICs and introduce mobile banking applications
- Help customers manage banking needs through digital options
- Experience conducting simple sales and proactive marketing calls
- Experience providing financial advice to customers
- Strong technical skills promoting digital self-service banking
- Availability for a flexible schedule
- Previous banking experience is a strong asset
Bring relationship-building, financial advice, and digital banking skills to Scotiabank customers across the Rockland branch network.
Position Requirements
10+ Years
work experience
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