Fraud Detection Analyst

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At Tangerine,we’reredefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking,we’recommitted to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? Ifyou’rea high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let’sshape the future of banking together!

The Fraud Detection Analyst contributes to the success of Tangerine Fraud Operations by detecting, investigating and mitigating fraudulent activity across Tangerine products. The role helps protect customers and minimize financial losses while ensuring activities comply with governing regulations, internal policies and procedures.

• Analyze alerts generated by fraud detection tools to assess the likelihood of fraudulent activity.
• Investigate questionable transactions and activity across Tangerine products.
• Contact customers proactively and determine whether accounts should be blocked to prevent further fraudulent activity.
• Detect, investigate and mitigate fraud to minimize financial loss and customer impact.
• Respond to large-scale fraud attacks by identifying potential points of compromise and taking action to protect other at-risk products.
• Investigate new Mastercard acquisitions to assess application validity and risk.
• Review ad hoc fraud referrals and correctly mark confirmed fraudulent applications for monitoring and tracking.
• Identify, report and escalation emerging fraud trends and activities to management.
• Collaborate with other departments to resolve fraud-related inquiries and customer complaints.
• Support the Fraud inbound team, service-level standards, the Bank’s annual Fraud Plan and departmental business objectives.
• Apply the Bank’s risk appetite, risk culture and required operational, compliance, AML/ATF, sanctions and conduct controls in daily decisions.
• Participate in team initiatives, embrace new procedures and technologies, and take ownership of your ongoing learning and development.

• You have a high school diploma or equivalent.
• You have customer service experience, preferably within the financial services industry.
• You have strong analytical and critical-thinking skills, with close attention to detail and the ability to make effective decisions.
• You have proven interpersonal, verbal and written communication skills.
• You have strong problem-resolution skills and can take ownership of customer concerns through to resolution.
• You can apply active listening skills and appropriate acknowledgement when communicating with customers.
• You can work effectively in a fast-paced environment and navigate multiple applications and systems.
• You have working knowledge of basic PC applications, including Microsoft Word and Microsoft Excel.
• You can work independently while contributing effectively to an inclusive, high-performance team environment.
• You can work fixed shifts within a hybrid environment, including non-standard hours, weekends and statutory or general holidays; current departmental hours are Monday to Sunday, 8:00 a.m. to midnight, and are…