Assistant Branch Manager Customer Service

Strengthen BMO customer service through employee coaching, complex issue resolution, and clear accountability. Support customers and prospects within retail banking operations.

As Assistant Branch Manager, you help employees deliver exceptional service while maintaining confidentiality and regulatory compliance. You diagnose problems, manage transactional outcomes, and escalate unresolved situations appropriately. The position also supports employee development, operational effectiveness, community involvement, and customer-focused business planning.

• Coach employees and support their career development
• Resolve complex customer situations or escalate appropriately
• Manage transactional outcomes for customer calls
• Maintain customer and Bank information confidentiality
• Report suspected money-laundering activity patterns

• One to three years banking or sales experience
• Three to five years relevant experience typically
• Knowledge of branch technologies and performance metrics
• Knowledge of applicable regulations and operational policies
• In-depth verbal, written, analytical, and influence skills

Use customer service leadership, judgment, compliance awareness, and banking expertise to support BMO branch teams and customers.