Retail Sales Expert and Front Desk support - part time beauty salon

Retail Sales Expert and Front Desk support - part time for busy beauty salon Ottawa

Office Full Time Ottawa, ON $19 - $23.15 CAD per hour

Sugarmoon Salon

Are you passionate about skincare, beauty and helping people feel their absolute best?

Sugarmoon Salon is looking for an energetic, positive and customer-focused Retail Sales Expert & Guest Experience Coordinator to join our growing team.

This is much more than a front desk position. You will be the face of Sugarmoon, welcoming every guest with warmth while helping them discover the products and treatments that best support their beauty goals.

If you love the beauty industry, enjoy connecting with people and thrive in a fast-paced environment, we would love to meet you.

• Welcome every guest with genuine warmth and professionalism
• Deliver an exceptional guest experience from arrival through departure
• Recommend skincare and body care products with confidence
• Build retail sales through education rather than pressure
• Support appointment booking, confirmations and scheduling
• Assist with opening and closing duties
• Maintain beautiful retail displays and merchandising
• Support the esthetics team by ensuring smooth daily operations
• Keep the salon organized, clean and welcoming
• Handle phone calls, emails and guest inquiries with professionalism
• Help achieve monthly retail and service goals

• Previous retail sales or front desk experience, preferably in the beauty, wellness or hospitality industry
• Passion for skincare, beauty and wellness
• Experience with Repêchage or Bioline skincare is considered a strong asset
• Outstanding customer service and communication skills
• A team player who genuinely enjoys supporting colleagues
• Positive attitude with a willingness to learn every day
• Self-motivated with strong organizational skills
• Comfortable recommending products and educating guests
• Reliable, professional and eager to work
• Evening and weekend availability is required

• Competitive hourly wage
• Comprehensive benefits
• Employee discounts on services and retail products
• Ongoing education and product training
• Opportunities for career growth within the Moon Brand of Companies
• A supportive workplace where kindness, teamwork and professionalism are valued every day

At Sugarmoon, we believe every guest deserves an exceptional experience and every team member deserves to work in a respectful, encouraging environment. We are looking for someone who brings positive energy, enjoys helping others succeed and wants to build a rewarding career in the beauty industry.