Senior Manager - Program Development and Operational Support

Access Healthcare Services (AHS) is a leading home and community healthcare provider serving the Ottawa and Champlain region since 1998. AHS provides nursing, personal support and allied health services to individuals in their homes or in a clinic setting. Our community partners include Ontario Health atHome, rehab and community support providers, regional hospitals and insurance companies. AHS holds exemplary status with Accreditation Canada and offers a range of nursing, support and therapy services, including specialty and ambulatory care clinics, in-home nursing and personal support, corporate wellness services, and facility staffing relief.

Senior Manager, Program Development and Operational Support

Director, Operations & Clinical Programs

Access Healthcare Services(AHS) is dedicated to delivering home and community health services of the highest standard with a focus on compassion, quality and service excellence. The Senior Manager, Program Development and Operational Support will lead the Access Integrated Care Solutions division of Access Healthcare Services while also supporting the overall operational needs of the organization. This role is pivotal in ensuring that community health needs are met through high-quality, accessible services while also driving the financial sustainability and growth of the division.

The Senior Manager, Program Development and Operational Support promotes a culture of innovation, critical thinking, and proactive problem solving to ensure strategic initiatives align with AHS’s vision and values. The role will be responsible for identifying new business opportunities, building relationships with potential clients and partners, and developing strategies to increase market share in the home and community health industry.

Develop, implement and maintain a comprehensive business plan for the Integrated Care Solutions Division.

Identify market opportunities and create strategies to attract and retain industry partners and clients.

Set short‑term and long‑term goals aligned with the Organization's mission and financial objectives.

Oversee the day‑to‑day operations of the Division, ensuring efficient and effective service delivery.

Support the Organization’s operational objective as a whole, contributing to process improvement and quality initiatives.

Collaborate with the Program Managers to ensure the seamless coordination of resources and field staff across both divisions of Access Healthcare Services, optimizing operational efficiency and supporting the success of both the private sector and government funded divisions.

Implement best practices and innovative solutions to enhance service quality and client satisfaction.

Monitor and evaluate the performance of services, making adjustments as necessary to maintain high standards.

Oversee client care delivery and care management within the AICS division ensuring a focus on quality, client‑centred care.

Ensure all program deliverables comply with established guidelines and consistently meets quality, performance and accreditation standards.

Supports and promotes compliance with professional and best practice standards and safety requirements at all times.

In collaboration with the clinical educators, supports and delivers clinical education in accordance with best practice standards and CNO Standards of Practice.

Supports development, reviews, and ensures adherence to all policies and procedures regarding clinical, quality and operational practices.

Ensure the care delivery teams are practising in accordance with contractual obligations and organisational policies and procedures.

Demonstrates clinical expertise within the scope of nursing, outstanding customer service, and strong technical proficiency.

When escalation is required, engages with clients and their families to ensure customer satisfaction and timely follow up of concerns or issues including effective and efficient incident reporting and management.

Supports and/or actively engages in…