USC Patient Access Liaison

Position: USC Patient Access Liaison Role
Become a vital part of the USC academic medical centers as a Patient Access Liaison. This role focuses on patient communication and appointment management, ensuring a seamless experience.

As a Patient Access Liaison I, your responsibilities will include handling calls and inquiries using various communication methods. Ideal candidates will exhibit high-level customer service skills and accuracy in task execution. You will contribute to a positive environment, assisting both patients and staff effectively.

Key Responsibilities:

• Manage phone and electronic communications professionally

• Assist in scheduling and confirming patient appointments

• Maintain compliance with HIPAA and company policies

• Provide first call resolution and quality service

• Support patient and staff concerns courteously

Requirements:

• High school diploma or equivalent

• Minimum 2 years in customer service or 1 year in healthcare

• Demonstrated interpersonal and multitasking abilities

• Excellent verbal and written communication skills

• Knowledge of medical terminology is a plus

Utilize your communication expertise in healthcare at USC while making a real difference.
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