Manager,Patient Care Services; RFT FTE Job Ottawa area,Ontario Canada,Healthcare

Position: Manager, Patient Care Services (RFT 1.0 FTE)

Position Information

Posting Number: ROM
26-189E Title: Manager, Patient Care Services (RFT 1.0 FTE)
Position Status: Regular Full-time FTE: 1.0 Job Schedule: Days Unit: Outreach Department: Geriatric Psychiatry Union: Non-union Site: Royal Ottawa Mental Health Centre Level of Police Check: Vulnerable Sector Check Number of Vacancies: 1

About The Royal

As one of Canada’s foremost mental health care and academic health science centres, The Royal has a clear purpose: to get more people living with mental illness into recovery faster. This is at the core of everything we do and it is driven by the passion, focus and dedication of our employees. Every day, the work that we do transforms the lives of people with mental illness through specialized mental healthcare, advocacy, research and education

Behavioural Supports Ontario (BSO) provides specialized mental health services for older adults in Ontario who are living with or at risk of responsive behaviours related to dementia, complex mental illness, substance use, or other neurological conditions. The BSO mobile team offers in-depth assessment, consultation, and person-centred care planning. Services focus on non-pharmacological interventions and are delivered in collaboration with Behaviour Support Champions and clinical staff within long-term care homes.

Key Responsibilities

The Manager, Patient Care Services & Regional BSO Lead provides leadership and operational oversight for designated programs at The Royal.

Oversee daily operations to ensure timely, effective, and coordinated service delivery

Manages the resolution of sensitive or escalated issues by coordinating corrective actions

Support integration of clinical services across disciplines

Provide day-to-day leadership and support to ensure team goals are achieved,

Manage day-to-day human resources activities for the team and provide leadership and support for staff development

Participate in disciplinary actions up to termination and attendance management

Ensure staff compliance with mandatory training and awareness on new policies, legislation, and departmental/ unit procedures

Implement new systems, workflows, or technology within the department

Work closely with peers, physicians, scientists, leadership team, and key stakeholders to ensure alignment of departmental goals with broader hospital strategies

Qualifications

Baccalaureate Degree in Nursing or Allied Health or acceptable combination of education and experience.

Minimum 5 years in mental health, including 3 years progressive leadership in clinical services and administration.

Current registration and member in good standing with applicable regulatory college.

Knowledge of Mental Health clinical service delivery models.

Knowledge of relevant legislation (Mental Health Act, PHIPA, SDA):
Ensures compliance with healthcare laws and patient privacy.

Ability to inspire, motivate, and develop multidisciplinary teams

Skilled at addressing staff conflicts, managing union relations, and negotiating solutions

Strong verbal and written communication skills to engage staff, patients, families, and stakeholders

Familiarity with healthcare IT systems and electronic health records (EHR):

Facilitates accurate patient data management and clinical workflow.

Ability to interpret workforce and patient care data to inform decisions and improve service delivery.

Proficiency in MS Office (Word, Excel), email, and internet.

Experience in unionized settings and collective agreements.

Proven ability to lead teams through organizational change

Language Requirements

English level A- is mandatory in oral expression, comprehension, reading and writing. Bilingual (French/English) is considered an asset.

Salary Range: 65.08 to 75.44 per hour

Manager, Patient Care Services; RFT FTE