Field Service Representative

Job Description

Come and join our global team as a Field Service Representative who will be responsible for the execution of all service activities assigned, which are coordinated via the Customer Care Centre, in an adequate and appropriate manner, with a focus on CT and XP modalities. This role will be based in the Ottawa, Ontario Area.

As a Field Service Representative you will be responsible for:

• Performing installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision
• Communicating and accept all operative direction from the Customer Care Service Center
• Supporting the SERVOR Service process and ensure optimal performance in all process activities related to within his/her area of responsibility
• Escalating incidents directly to the "Regional Support Center" (RSC) according to the defined parameters
• Informing Customer Care Center on all escalation issues
• Reporting any customer complaints with proper documentation to the Customer Care Centre
• Ensuring the proper use of tool & test equipment and report the usage on any related service report.
• Complying to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare

This Position May Suit You Best If What Is Below Sounds Familiar And Appealing To You, In Addition To Wanting To Develop Your Career With Healthineers. You Are/have

• Able to multitask and work in a fast-paced environment
• Accurate and displays strong attention to details
• Demonstrates ownership and accountability
• Exceptional communication skills
• Excellent planning, critical thinking and time management skills

Required skills to have for the success of this role:

• Technical training usually with College Diploma in Electronics or Biomedical areas
• Detailed product knowledge (certified). CT and XP modality knowledge would be an asset
• Long term experience within medical services, regional languages, communication training
• Communication capability, organizational capability
• Valid driver's license
• Must have valid passport
• Clearance to travel domestically and internationally for training purposes (without restrictions)

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare.

For everyone. Everywhere. Sustainably.

$62,500 - $89,500

Factors which may affect starting compensation within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Siemens Healthineers offers a variety of health and wellness benefits including a flexible benefits plan, Defined Contribution Pension Plan, Registered Retirement Savings Plan matching contributions, plus a competitive paid time off program including vacation, company holidays, sick leave, and parental leave (all subject to eligibility requirements).

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position.

These requirements vary by client and may include, but are not limited to:
Proof of valid identification (photo, driver's license, SIN) Criminal background checks, Immunizations and Annual TB testing Healthcare training.

Siemens Healthineers is committed to creating a diverse environment and is proud to be an equal opportunity employer. While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.