Client Services Navigator

Job Title:

Client Services Navigator Program:
Specialized Preschool Programs Available Positions

• Ottawa
  : 2x Regular 1.0 FTE (35 hours/week) positions,
  bilingualism (English/French) essential
  .
• Renfrew County
  : 1 x Regular 0.8 (28 hours/week)
  or 1.0 FTE (35 hours/week), bilingualism preferred.

Pay scale
: $29.463/hr to $34.663/hr
Reports to
:
Communicative Disorders Assistant Team Lead
Start Date
:
September 2026

This position is an existing vacancy.

• 4 weeks vacation plus other leave entitlements
• Extended Group Health benefits
• Flexible Health & Wellness Spending Account
• HOOPP

Pinecrest-Queensway Community Health Centre (PQCHC) is an innovative, community-based, multi-service organization that has been serving Ottawa communities for nearly 50 years. As the region's largest community health centre, PQCHC provides a broad range of health care, health promotion, and community support services to individuals and families across the lifespan. As the Lead Agency for the First Words Preschool Speech and Language Program of Ottawa and Renfrew County for nearly 30 years, PQCHC provides leadership and oversight for the delivery of publicly funded speech and language services as part of its comprehensive continuum of community-based care.

The First Words Preschool Speech and Language Program offers services to children from birth until school entry, promoting awareness, prevention, early identification, and early intervention for communication development. Services include intake and triage, speech and language assessments, and therapy delivered through both in-clinic and virtual care. The program also supports early childhood professionals and organizations throughout Ottawa and Renfrew County through consultation, education, and community outreach.

PQCHC works in partnership with individuals, families, and communities to help people achieve their full potential, with particular attention to those who face barriers to care due to race, gender, income, and ability. PQCHC is an equal opportunity employer and values diversity in its workforce. If you require accommodation at any stage of the recruitment or selection process due to a disability, please let us know the nature of the accommodation required.

Working within the established PQCHC structure, the Client Services Navigator supports the effective delivery of services by managing client intake and triage processes and providing essential administrative support. This role serves as a key point of contact for clients, ensuring timely and professional responses to inquiries and referrals. Responsibilities include conducting intake screenings, coordinating referrals to appropriate services and maintaining accurate and confidential records.

The Client Services Navigator ensures adherence to established protocols while acting as a reliable information resource and supporting positive client experiences.

In addition to intake responsibilities, the Client Services Navigator provides a wide range of administrative and operational support to the Specialized Preschool Programs.

This role will report to the Communicative Disorders Assistant Team Lead. The candidate will be expected to work collaboratively with other intake and administrative staff within PQCHC.

• Respond promptly and professionally to inquiries and referrals from individuals, service providers, and external agencies, determining urgency and appropriate next steps.
• Serve as a key point of contact for referring professionals, clients, caregivers, and community health and social service organizations, maintaining effective working relationships and providing guidance regarding program processes and service pathways.
• Independently prioritize, coordinate, and manage a high volume of incoming referrals while ensuring accuracy, confidentiality, and completeness of documentation and workflow tracking.
• Conduct comprehensive intake screenings with families and caregivers to assess service needs, identify risk factors, determine eligibility, and triage clients to the most appropriate clinical or community pathway based on established criteria and professional judgment.
• Review and analyze referral information to identify gaps, clarify service needs, and initiate appropriate follow-up with referral sources or families.
• Respond to urgent or sensitive intake situations using discretion, critical thinking, and established protocols to support timely and appropriate access to…