Indigenous Patient Navigator, Clinical Operations

Compensation Pay Range: $46.02-$56.91

Please note this is a designated job for candidates who self-identify as Indigenous.

Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.

CHEO is one of the few stand‑alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system.

Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world‑class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health‑care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years.

For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

The Indigenous Patient Navigator (IPN) supports First Nations, Inuit, and Métis and Urban Indigenous patients and families to access equitable, safe, timely, and culturally responsive care across CHEO and the broader health system. Working in partnership with Indigenous patients, families, clinical teams, and community partners, The IPN facilitates navigation, advocacy, and care coordination while centering Indigenous world views, rights, and self-determination.

The IPN promotes the inclusion of patient and family voice in clinical decision making and supports patients and families in understanding care pathways, care plans, and follow-up. The IPN facilitates access to cultural, spiritual, emotional, and practical supports, assists with care coordination, and connects patients and families to appropriate community partners. The IPN addresses systemic barriers, responds to and supports the prevention of racism and discrimination in health care settings, and contributes to improved patient experience and health outcomes.

• Patient Navigation & Advocacy – 40% Provide trauma informed, culturally safe navigation for Indigenous patients and families across primary, acute, specialty, and community services. Support informed consent processes, care planning, appointment scheduling, referrals, discharge coordination, and follow up, including transportation and medical escort needs, where applicable. Advocate for patient rights by identifying and addressing barriers (e.g., jurisdictional issues, coverage or benefits, language needs, or documentation requirements) and escalating concerns related to discrimination or unsafe care.
  
  Support patient and family understanding by offering explanations of diagnoses treatments options, medications, and care pathways. facilitate shared decision making throughout the patient’s care journey. Participate in case management…