Micronostyx is seeking a Technical Applications Specialist to join our team. This role will be key to ensuring optimal product use and customer satisfaction via expert product knowledge and training.
The Technical Applications Specialist will provide technical support for Microbiology and Infectious Disease Diagnostics supplies and equipment to medical laboratories throughout Canada, support sales with product demonstrations, provide post-sale technical support, troubleshoot issues, and act as a bridge between clinical users and manufacturers.
Key duties include pre-sales product demonstrations, installation assistance, customer training, and provide feedback to external medical device manufacturers. The TAS will also assist in performing product complaint investigations with Micronostyx manufactured products. Extensive product training will be provided.
This position will require travel (up to 25%) and strong communication skills.
Familiarity with Health Canada Medical Device Regulations, ISO:9001, and ISO:13485 an asset.
Key Responsibilities- Pre-Sales Support:Conduct product demonstrations, present technical information, and assist sales teams to meet goals.
- Customer Training:Deliver high-quality, on-site and virtual training and education for clinical end-users (laboratory personnel, clinical staff, etc.) on new and existing equipment.
- Post-Sales Support:Provide ongoing technical assistance, troubleshoot problems, and ensure smooth implementation and usage.
- Product Expertise:Develop deep knowledge of product features, applications, and industry trends to serve as a technical subject matter expert.
- Feedback Loop:Gather and relay customer feedback to marketing and product development teams for future enhancements.
- BSc in a health/life sciences field or Medical Laboratory Technologist diploma. An equivalent combination of work and education experience may also be considered.
- Proficient in English and French, oral, reading, and written.
- Excellent communication, presentation, and training skills.
- Problem-solving and analytical abilities.
- Ability to work independently, travel frequently (up to 25%), and manage time effectively.
- Customer service focus and ability to build strong relationships.
- Previous medical device instrumentation or medical laboratory experience considered an asset.
Micronostyx is an equal opportunity employer.
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