Front Office Supervisor

Front Office Supervisor (ANdAZ)

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We are looking for a Front Office Supervisor to provide leadership to the front desk team, ensuring understanding of policies and protocols. The Supervisor serves as a listening ear and a compassionate face for both guests and team members, and has a strong grasp of Hyatt and Andaz knowledge. The Supervisor distinguishes when issues are within their realm or require escalation.

The Supervisor assists the Front Office Manager with day‑to‑day activities of the Front Desk, Valet, and Night Audit. By embracing Andaz’s values, they ensure seamless service from pre‑arrival to departure, motivate, train, and develop staff, and maintain high standards of performance.

• Provide leadership support to desk hosts during some opening and closing shifts without a manager present.
• Ensure checklist items are completed daily with a high degree of accuracy and efficiency.
• Act as first response to emails regarding guest requests for folios, respond to other departments, and maintain a Call Log.
• Learn the billing process and grow to complete billing with assistance as needed.
• Familiarize team members with Luxury and Loyalty programs for all guests.
• Execute and maintain tasks related to supply orders, weekly inventory, and par levels as delegated by FOM.
• Communicate kindly and effectively with team members to create a smooth flow of business at the desk/bell.
• Participate in projects and education assigned by leadership.
• Hold the team accountable through coaching and guidance.
• Act as manager on duty (applicable to evening or weekend shifts).
• Be at the desk alongside hosts, and if two hosts, work nearby to be available as needed.
• Hold valid work authorization for Canada.

• Experience and thorough understanding of Front Office operations.
• Demonstrated ability to effectively interact with a variety of people from many backgrounds.
• Experience with Opera, Colleague Advantage, and Hyatt systems preferred.
• Motivational and compassionate leader who can function independently and as part of a team, unafraid to ask questions, and able to provide exceptional customer service.
• Excellent organizational and administrative skills.
• Ability to work morning, afternoon, evening, and overnight shifts (if required).

• Extended Health Benefits for you and your dependents and paid medical days.
• Employer RRSP Matching Contributions.
• Complimentary hotel nights, friends, and family discounts at Hyatt properties worldwide.
• Complimentary meal during shift at the colleague cafeteria.
• Discounts on food and beverages.
• Wellbeing programs.
• Recognition programs.
• Tuition reimbursement.
• Excellent training and professional development.
• 2025 Great Place To Work Certified.

Hyatt Hotel Corporation has redefined the hotel experience that reflects the Hindi meaning of "Andaz": personal style. Local inspirations, simplified luxuries, uncompromised service, and leading‑edge design create the Andaz concept which is growing worldwide. At Andaz Ottawa ByWard Market, part of Hyatt’s distinguished lifestyle Andaz brand, we bring destination‑inspired hospitality to the heart of Ottawa.

As a member of the Hyatt family, we cultivate a culture rooted in care, inclusivity, and genuine connection. Our colleagues choose us because we provide amazing opportunities, growth and development, and a caring and inclusive culture.

Andaz Ottawa is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.

Mid‑Senior level

Full‑time

Other

Hospitality

English (English proficiency is required; bilingualism is an asset)

Ottawa, Ontario, Canada

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