Senior Manager, Payroll and People Operations

Senior Manager, Payroll and People Operations

The Company

Versaterm is a PE-backed, high-growth SaaS company building a fully integrated platform across the entire public safety ecosystem — dispatch, law enforcement, forensics, courts, and beyond . We've grown through strategic acquisitions and deep product investment. What connects all of it is a single purpose: give public safety agencies the tools and insights to make better decisions in high-stakes moments.

When a 911 call is answered, a detective investigates a case, or a forensic lab processes evidence, there's a good chance our software is working behind the scenes. That's been true for over four decades.

AI is central to where we're going. Not as a feature but as core infrastructure. We're embedding intelligence directly into the workflows our customers rely on every day, and we're doing it alongside them. Our customers tell us what the mission demands. We build what answers it.

This work attracts a specific kind of person — someone who wants to be pushed by great people, build things that outlast a sprint cycle, and go home knowing the work connected back to something real.

The Senior Manager, Payroll and People Operations is a hands-on leader who owns payroll, benefits, leaves, compensation, and HR operations across Versaterm's U.S., Canadian, and Quebec entities. This role combines close, working oversight of payroll — able to personally step in and run a pay cycle when needed — with building a reliable, well-run People Operations function and a structured, well-managed approach to compensation and benefits.

AI is a standard part of how this role gets work done, the same way it's used across the organization today. Reporting to the CHRO, the Senior Manager leads execution, day-to-day program management, and compliance accountability across the full scope of the role.

Payroll Leadership

• Own accurate, timely payroll processing — semi-monthly for U.S. and Canadian entities, biweekly for Quebec — including ad hoc payments, commissions, and bonuses.
• Maintain the ability to personally step in and run a full payroll cycle in any entity; this is a working leadership role, not a purely administrative one.
• Ensure compliance with federal, state, provincial, and Quebec-specific payroll tax regulations, including statutory and year-end filings (e.g., W-2s, T4s, T4
  
  As, RL-1s, T2200s), and maintain accurate state/provincial tax registrations and agency accounts.
• Act as data steward and primary partner to the payroll vendor (ADP) and own the Employer of Record (EOR) relationship (Rippling) for countries outside of North America;
• Support payroll and benefits integration for newly acquired entities as needed.
• Own payroll budgeting, forecasting, and internal controls — including recurring data validation and audit practices — and document processes to reduce key-person dependencies.

Benefits & Leave Program Ownership

• Own the benefits program — health insurance, retirement plans, and related offerings — including plan design, vendor/broker strategy, renewals, rates, administrative standards, and escalation for vendors and third-party administrators.
• Own the leave management program end-to-end: policy design, jurisdictional compliance, and personal ownership of complex or high-risk cases.
• Ensure benefits and leave administration comply with applicable regulations — including ACA, ERISA, COBRA, FMLA, ADA, and Section 125, and Canadian/Quebec equivalents (ESA, EI, CPP, CNESST) — as well as privacy requirements for employee health information.
• Lead annual open enrollment across US and Canadian entities, including employee communications, education, and enrollment support in collaboration with benefits brokerages.

HR Operations & Systems

• Own the…