Senior Infrastructure Engineer

Job Description

Senior Infrastructure Engineer – Network & Hardware

Facilisgroup is a leading technology provider in the Promotional Products industry. We build software-as-a-service solutions that help promotional products distributors become more efficient and grow their sales. Over $1 billion in sales are processed through Facilisgroup's technologies every year.

Location: Ottawa, Canada (Hybrid – 3 days in office)

Reports to: VP of Infrastructure and Information Security

We are seeking an experienced Infrastructure Engineer to Support Syncore, our flagship SaaS platform serving promotional product distributors across North America. This is a product infrastructure role, where you will design, implement, and maintain the physical and network infrastructure that ensures Syncore is secure, available, and performant for our partners.

We operate a Windows-centric, on-premises environment, with a long-term strategy to migrate to cloud (Microsoft Azure).

• Thrive in a hands-on technical role and enjoy solving complex infrastructure problems.
• Communicate effectively with technical and non-technical stakeholders.
• Are comfortable participating in an on-call rotation for production support.
• Have experience working in Agile environments alongside Dev Ops and Engineering teams.
• Have a working knowledge of ITIL/ITSM processes, particularly Incident Management and Problem Management.

• Design, document, and maintain secure network architecture including firewalls, switches, routing, VPNs, DNS and perimeter defenses.
• Install, configure and manage Windows servers, switches, routers and load balancers (e.g. CISCO, Sonic Wall, Citrix Net Scaler) in collaboration with the security team.
• Lead hardware lifecycle: capacity planning, procurement, installation, maintenance and decommissioning.
• Ensure network redundancy, failover, and high availability aligned with business continuity requirements.
• Proactively monitor infrastructure and respond to connectivity or hardware issues as part of on-call rotation.
• Maintain accurate documentation for network topology, hardware inventory, and infrastructure processes.
• Collaborate with the Senior Platform Engineer on shared infrastructure such as storage (SAN), backup systems, and disaster recovery.
• Partner with Dev Ops and Engineering teams to support deployment pipelines and production operations.
• Stay current on infrastructure technologies and define network requirements that contribute to the organization's cloud migration strategy.
• Support disaster recovery planning and manage SOC-generated alerts in a timely manner.
• Join an out-of-hours/on-call schedule with response times defined by priority and severity ratings.

* This role does not manage corporate IT, employee devices, internal helpdesk functions, or end-user support. The focus is entirely on product infrastructure.

• Strong understanding of enterprise networking: TCP/IP, DNS, DHCP, routing, switching, VLANs, and VPNs.
• Hands-on experience with firewalls (e.g., Cisco, Sonic Wall) and load balancers (e.g., Citrix Net Scaler, F5).
• Proficiency with Windows Server environments, including installation, administration, and hardening.
• Experience managing physical hardware in datacenter operations.
• Familiarity with SAN storage, backup technologies, and disaster recovery planning.
• Scripting skills (Power Shell, Bash) for automation and operational tasks.
• Ability to diagnose and resolve complex network and infrastructure issues under pressure.
• Strong documentation habits and a commitment to knowledge sharing.
• Working knowledge of SQL is a bonus.

• 7+ years of experience in IT infrastructure, with a focus on networking and hardware.
• Bachelor's degree in computer science, Information Technology, or related field, or equivalent experience.
• Networking certification (e.g., CCNA, CCNP) is preferred.
• Experience supporting SaaS or software development organizations is strongly preferred.
• Familiarity with Microsoft Azure and hybrid cloud strategies is a plus, given our long-term cloud strategy.

Through the principles of technology, supply chain…