Officer, Web and Email

• Type of position: full-time, permanent
• Salary range: $60,000 to $68,000

Final date to receive applications:

CHEO Foundation is the philanthropic arm of CHEO, CHEO Research Institute and Roger Neilson Children’s Hospice. For 50 years, the CHEO Foundation has been the link between these respected institutions and the generous community that financially sustains them. CHEO Foundation staff are inspired by donors, and the community, who support pediatric healthcare, cutting-edge research and essential services to ensure children and youth can live their best lives.

We are proud to put the interests of kids at the forefront of our decisions and we are intentional in everything we do. We improve by learning from experiences and by being accountable for our outcomes. We take care of ourselves and each other, embrace equity, diversity, inclusivity and indigeneity, and celebrate success as a team.

• Making a Difference in the Lives of Children/Youth
• Competitive Wages
• Flexible Schedules
• Onsite Fitness Centre
• Inclusive Culture
• Wellness Programs

The CHEO Foundation is an equal opportunity employer and we are committed to practices that support Equity, Diversity, Inclusion and Indigeneity.

The Officer, Web and Email supports the execution and maintenance of the CHEO Foundation’s website and email marketing initiatives. This role ensures that web and email content is accurate, accessible, and visually engaging, contributing to an outstanding digital experience for donors and the community.

The Officer is responsible for day-to-day updates, campaign setup, and reporting for email and website channels, ensuring that all communications align with Foundation standards and support the organization’s brand and fundraising goals.

Websites Content and Maintenance

• Update and publish website content using approved templates, ensuring accuracy, accessibility (AODA compliance), and brand alignment
• Coordinate with Communications, Philanthropy, and Events teams to keep pages current and relevant
• Optimize images, text, and metadata for SEO and readability
• Monitor website functionality and flag technical issues for escalation to the Senior Officer or vendor partners
• Maintain and organize the website content calendar

Email

• Build and schedule email campaigns using templates and guidelines (e.g., Mailchimp, Luminate, or similar)
• Coordinate email distribution lists, segment audiences, and ensure data accuracy
• Test emails across devices and platforms to ensure consistent delivery and formatting
• Track performance metrics (open rates, click-throughs, conversions) and compile reports for review
• Ensure compliance with CASL (Canada’s Anti-Spam Legislation) and other relevant policies

Digital Support and Collaboration

• Work closely with the Senior Officer, Web & Email Content, to prioritize workload and deliverables
• Support cross-departmental digital initiatives by providing timely web and email updates
• Liaise with external vendors and IT partners for minor website fixes or technical needs
• Participate in content planning meetings and share insights from digital analytics when relevant

Administration and Reporting

• Maintain documentation of digital processes and assets
• Compile monthly performance reports for web and email activities using existing templates
• Contribute ideas to improve workflow efficiency and user experience

• Education in related discipline or equivalent experience in email development
• 2–5 years of experience in digital communications, preferably within a nonprofit or agency environment
• Experience with content management systems (Word Press, Drupal, or similar) and email marketing tools (Mailchimp, Luminate, or comparable)
• Understanding of basic HTML, SEO best practices, and accessibility standards (AODA)
• Strong attention to detail, organization, and ability to manage multiple deadlines
• Excellent communication and teamwork skills with a collaborative, solution-oriented mindset

Core Competencies

• Accuracy and attention to detail
• Technical aptitude and problem-solving
• Time management and organization
• Collaborative teamwork
• Commitment to accessibility and equity in digital communications

While there is no set closing date, we recommend applying at your earliest convenience to be considered in the early stages of the selection process. Our focus is on finding the best candidate, and we will keep the position open until we identify the ideal match.

Please send your resume with a cover letter to  with the position title in the subject line. Although we appreciate the interest of all candidates, only candidates invited for interviews will be contacted. No phone calls please.

The CHEO Foundation is an equal opportunity employer. Should you require any accommodations during the application process please notify Human Resources as per the Accessibility for Ontarians with Disabilities Act.