Director, Sales Operations

At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference.

If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.

• Partner with sales leadership to develop and execute the sales operations strategy aligned with company revenue objectives
• Design and implement scalable sales processes, policies, and best practices that drive efficiency and effectiveness across the sales organization
• Lead sales planning activities including territory design, quota setting, commission plans, capacity planning, and resource allocation
• Manage the sales operations team, fostering a culture of continuous improvement and analytical excellence

• Serve as the strategic owner of Salesforce CRM, ensuring the platform is optimized to support sales workflows, reporting needs, and business objectives
• Identify and implement Salesforce features, automation, and functionality to streamline sales processes and eliminate administrative burden
• Partner with Sales Enablement and IT teams to configure and customize Salesforce capabilities including workflows, validation rules, custom objects, and process automation
• Evaluate and integrate Salesforce App Exchange solutions and third-party tools that enhance sales productivity where applicable
• Ensure data integrity, governance, and hygiene standards within Salesforce, implementing regular audits and cleanup protocols
• Lead sales teams on Salesforce best practices, new features, and optimal usage patterns

• Design and architect reporting frameworks in Salesforce that provide actionable insights into sales performance, pipeline health, and revenue trends
• Lead the sales forecasting process, ensuring accuracy and visibility into pipeline progression and deal closure probability
• Develop and monitor key performance indicators (KPIs) and metrics that drive accountability and informed decision-making
• Conduct deep-dive analyses on sales trends, conversion rates, and revenue drivers to identify opportunities for improvement

• Manage the sales technology ecosystem, including evaluation, selection, implementation, and ongoing optimization of sales tools
• Ensure seamless integration between Salesforce and other critical systems including marketing automation, CPQ, analytics platforms, and data enrichment tools
• Partner with IT and vendors to troubleshoot technical issues and implement system enhancements

• Identify bottlenecks and inefficiencies in the sales process and implement solutions that improve velocity and win rates
• Collaborate with Revenue Operations, Marketing, and Customer Success teams to ensure smooth handoffs and aligned processes across the customer lifecycle
• Support sales compensation plan design and administration, ensuring alignment with business objectives

• 10+ years of progressive experience in sales operations, revenue operations, or related roles, with at least 3 years in a leadership capacity
• Expert-level proficiency in Salesforce CRM with demonstrated experience leading the optimization of Salesforce functionality for Sales teams
• Proven track record of implementing Salesforce best practices, automation, and advanced features to drive sales efficiency and effectiveness
• Strong experience with Salesforce reporting, dashboard creation, and analytics tools
• Deep understanding of B2B SaaS or technology sales processes, methodologies, and metrics
• Demonstrated ability to translate business requirements into technical Salesforce solutions
• Strong analytical and problem-solving skills with the ability to derive insights from complex data sets
• Expe…